RIU Palace Punta Cana All Inclusive

Nice meal, nice place, good service. Amazing beach. Weak animation. Nothing to do for kinds.

The hotel is outdated, with stains on the walls and bad smelling furntiture. The ac barely makes the room cooler and definitely makes it smell worse as most of the smell comes from the vent shaft. In one week we saw 3 huge cockroaches in our room and two smaller one in the buffet, right on the desert table. Apparently this is a well known and not an isolated problem. Everybody we spoke to saw at least one cockroach in their room. Food in the buffet is good and fresh, dont bother booking specialty restaurants, the food there is much worse and looks to have been prepared days before. There is always a shortage of beach towels on in the afternoon. Room and safe keys are old fashioned with a big plastic bar attached to them. Service can get very casual, overall attitude of the staff could be described as " We're your hosts, not servants"

Overall experience good second visit to punta cana, different resort only one bad experience when checking in we asked to upgrade room to jr suite deluxe or suite we were told suites were overbooked they indicated they could upgrade suite we looked at rooms and the only difference was location they proceeded to tell us it would be thirty dollars a night and they did not want us to charge they told us if we charged that the price would go up they wanted cash we did not want to payin cash we were asked how much cash we could do, we settled on one hundred cash we were given no receiptt and room was the same we were clearly taken advantage of and the money was pocketed it got our week off to a bad start

The trip was great, everything was what we expected or more. If I could recommend one thing to the Riu Palace, it would to have clocks on the grounds. There were no clocks anywhere. Other than that it was enjoyable and worth going back

First of all you have to pay $10 to get into the country never advised of this. Checked into the hotel with limited information on shows and activities within the resort. Got to our room which was really nice but had a mildew and wet smell, and it got worse throughout the stay. The room key was the kind of key you get from a gas station to use their bathroom. We had to carrie this huge key everyday. They the safe was also on a lock and key and we had to carry that key everyday, then in order to get towels for the beach or pool we had to carrier key cards for towels. Not a modern day process with the key system at all. We were told we would have 24 hour all inclusive food service but that was definitely an overstated promise. There was a period of time were nothing was available from 3pm-6:30pm daily. The sport bar with the so called snacks was a complete joke. Nacho cheese in a bowl sitting out with old nacho chips and a Microwave. So after checking in at 3:30pm starving we could not eat until 6:30pm. Total disappointment. After waiting to eat we discover the food was not good at all. It got a little better during the week so people would give good survey scores. All staff expects a tip for any and everything they do for you. They even ask for them. We spent over $300 in tips alone for a 6 night stay. Tried to do book activities but you have to be careful who you book through cause they all change the exchange rate to make a profit. hated this trip dont do it!H

We had a great time! Our only problem was the first room we had was very musty smelling. The second room we switched to was better.

Me and my husband stayed at the hotel for 9 days. The check-in was quick, staff was very pleasant. The room was clean and the staff made sure it stayed clean every day. Easy access to the beach.The food was excellent, nothing to complain about at all! (unless all you can eat is fried food). It is fresh, big variety of vegetables, fruits, meats, seafood, cheeses, breads, salads, desserts, fresh fruit blended smoothies, etc. Various activities by the beach and by the pool during the daytime, wonderful shows at night! 5 a la carte restaurants which are amazing, especially Krystal and Yokohama. Also there is a disco Pacha very close to the hotel. You can walk there or grab a shuttle which runs every 15min. Had a great time! Don't regret my choice. If you are looking for something more classy, you should check Riu Bavaro or Riu Macao. But since we didn't spend much time in our room, I wouldn't pay more for more modern furniture n the room.

The RIU Palace is not a 4star resort - I was not able to stay there for more than 20mins- I had to pay extra to stay at the RIU Bavaro. The Palace was very obsolete with a heavy mildew smell. The bed was rock hard with a stained, dingy old bed cover. I had to pay cash n check out of the palace within 20mins, that place reminded me of the Bates hotel. The upgrade I paid cash for to move to the RIU Bavaro was more like 4stars. I feel misled and taken advantage of. When I get time ill most likely file a complaint with the BBB. I was in another country with limited cash and credit resources.

I wish if I could stay more days, because I just enjoyed one day and I hope soon I can cameback