Ratings based on 525 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Yauco, Puert Rico

Hotel has well kept facilities pools lobby area.

Posted Nov 25, 2014
Check in was terrible. Room smelled and toilet not working. Changed rooms and room filled with water from air conditioner. Requested upgrade to pay difference none available. Rooms need major repair. Front desk staff the worse. Pool and restaurant staff excellent. Nevertheless, will not stay here again.
4 out of 5
Recommended
for Couples
by A verified traveler

Great stay!!

Posted Nov 23, 2014
Great stay!!! Wonderful experience. The only cons were tropical issue of room being smelled stuffy and had to be aired out and no fan in bathroom. Beach and indoors buffet (don't confuse with one outdoor - for beach snack) were excellent!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Being in paradise

Posted Nov 21, 2014
My second time being their I love that place they treat you like a king. When ever I have a chance I'll go for my third time. I love that place I recommend that place to everybody
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
Great food, friendly staff, and overall awesome experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ct

Coming back again

Posted Nov 14, 2014
Absolutely fabulous staff, the personal attention they give, just wants to make you return
5 out of 5
Recommended
for Everyone
by A verified traveler

Fun and relaxation

Posted Nov 4, 2014
The beach was amazing everybody was friendly and helpful
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Decent hotel close to the beach

Posted Nov 2, 2014
The hotel needs updating. The room was hot and smelled stale. The AC was horrible! The staff made up for what the hotel lacked. They need more activities.
3 out of 5
by A verified traveler

Great service horrendous food

Posted Nov 2, 2014
Service was great, the food was absolutely awful. Unless you dont mind not eating for a week I would avoid
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel and great staff!

Posted Oct 28, 2014
We booked the suite and it was huge and clean. I gave the room comfort a 3 because the air-conditioning was not very cold. The staff always had smiles on their faces and very nice. The food was just ok, some things good some things bad. Tip: Use bottle water to brush your teeth and eat only cooked food. We had 3 out of 6 people in our group get upset stomachs.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Shawnee, KS

their beach was the best!

Posted Oct 25, 2014
the RIU Palace was overall a nice stay. However the beds were uncomfortable and they need to replace bedding with something nicer and less worn. We realize that it is a giant resort so taking care of that many rooms makes it a challenge to keep up with the quality in every room but it would have been nice to see anyway. We did see workers repainting the exterior and grooming the gardens every day. Room service food is terrible and really slow. If you want something you will have to call more than once. But overall the staff was very friendly and the bartenders were always fun and enjoyable. The food was pretty good actually. Got a little old after awhile but dinners were always worth it. Even though it wasnt perfect, you get what you pay for and we got a good deal. Not a bad stay at all.