Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place, friendly staff, postcard views

Posted Jul 26, 2014
Beautiful place! Food looks awesome, but taste does not equal looks. Staff amazing , beautiful beach. Clean and well maintained . Book it
4 out of 5
Recommended
for Everyone
by A verified traveler from o

The hotel is very good and the food

Posted Jul 24, 2014
The hotel is good, the food is very good but the room needs maintenance and the pool needs maintenance too this is a five star hotel but it does not feel or look like it. The umbrella were all broken. And the room are very good snd their is no blankets.
4 out of 5
Recommended
for Everyone
by A verified traveler from Conneticut

Great vacation!

Posted Jul 24, 2014
No problems and had a nice stay. There were many choices for food and drinks were not watered down. The room was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Place I have ever been

Posted Jul 23, 2014
Cons: Nothing. Everything was great
Location: Marinarium was so much fun. Check this out if you go.
I had the best experience with this whole trip. Best trip of my life. Room was always cleaned and stocked full with water and soda's everyday. Staff was so helpful when we needed anything. They had lots of activities to do during the day and evening. Shows are really good at night. We had a very romantic dinner on the beach and got engaged! They had champagne in our room waiting for us with balloons. Food was great. Pool was always clean. Every staff member was so friendly including maintance people. I can't wait to go back again. I would recommend this hotel to everyone I know. Communication was good with all staff members. No problems with transportation or anything in general.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Loved it!

Posted Jul 17, 2014
Polite friendly staff, convenient for kids, pool and beach great and very accessible, alcohol was great, beautiful hotel, beautiful grounds. Only negative was we think we heard mice at night but never saw them. Highly recommend!
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Getting old.

Posted Jul 17, 2014
Food is good. Beach is beautiful. Nice staff. The shows must improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
Antonio Jennifer Ivan and Reuben were awesome .......made it wonderful the staff is 5 star!
4 out of 5
Recommended
for Couples
by A verified traveler from NJ

Good food, near pool & beach

Posted Jul 15, 2014
Pros: The food & entretairment
Cons: Have 2 room's key and the red wine
Location: Hard Rock CASINO
Good entertainment, Only 1 hotel's key! near pool and beach, elevator was not working, the red wine was not good!
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Fun, friendly, happy place

Posted Jul 15, 2014
Pros: The hotel was very clean. Staff was extremely friendly and accommodating.
Cons: Maybe, WiFi; but, knowing I wasn't going to be able to have access as I am used to, I put the phone away and ENJOYED by stay.
Location: 25 minutes from airport; Club Pachea for late night dancing
Staff: Fabulous; Friendly; Helpful Hotel: Gorgeous; clean Once acclimated to timing- restaurants, activities- a pattern occurs: breakfast at Don Miguel's, pool side activities from 10 am - 4/5 pm (beach dancing, beach volleyball, water aerobics, dance & swimming contests, etc) you can participate or watch, either way it relaxing and fun. Pool side activity staff: guys are friendly and the atmosphere is full of energy. Evenings: Dancing outside in patio area and a show in the same area. The same young men from the pool will dance with guests and perform shows. Late Evenings: More dancing can be found in Club Pachea
4 out of 5
Recommended
for Everyone
by A verified traveler

Average

Posted Jul 7, 2014
Beautiful hotel but service lacks. Beach is stunning & pools are crazy busy. Staff is not as friendly as other Riu's & do not seem as appreciative of compliments or tips. They struggle to understand English & are not in a hurry to please. Airport is a nightmare!