Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Beautiful perfection

Posted Apr 17, 2015
Pros: Friendly staff and the overall experience.
Cons: The way we felt hussled at some of the on site shops; however, we know how to say NO so wasn't a real problem. Just maybe tell to chill out a bit.
Location: Really liked our excursion we took that was informative about the island and how people live there.
As we entered the lobby we were greeted with willing, helpful staff. Check in was easy and excellent. Our luggage was delivered to our room by the most friendly gentleman. Very nice room 3090. Had the view of the courtyard and its festivities every night which were excellent by the way. Our room was a very short distance to the restaurants and beach. Never had a problem finding a spot on the beach to enjoy the ocean. Could of sat by the pool but thats not why we were there, we were there to enjoy the ocean and its excitement. We were pleased with the food options as well, a bit odd in the specialty restaurants, but we were there for the experience so it was all good! Would definately stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G. New York

Love RIU Palace!

Posted Apr 15, 2015
This was our 2nd time staying at RIU Palace and it was great to see all the same pleasant faces from the wait staff, check in and the entertainment staff! The food in all of the themed restaurants were even better this year and the open buffet restaurant was fabulous as well! Only suggestion for the restaurants it to have more flexibility with times for reservations v. Only 6:30 or 9:00 p.m. Weather is always beautiful in Punta Cana!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Staff was friendly.. Not much entertainment at night. But overall nice beach
3 out of 5
by A verified traveler

dont ever go there

Posted Apr 9, 2015
No hot water for 7 nights. My kids and I had to shower with cold water. Complained to management and still it was never fixed. The rooms are very old. The pool is falling apart, missing tiles everywhere and broken concrete. The only nice part is the beach. Food is terrible. No variety....
3 out of 5
Recommended
for Families
by A verified traveler

Nice Hotel close to the Beach

Posted Apr 8, 2015
Pros: The Staff
Cons: Kids club. Kids care
Location: N/A
The Staff is more that great; however the hotel needs feels old it need to be upgrade. The rooms smell a lot.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom virginia

The vacation from hell

Posted Apr 6, 2015
Pros: beach
Cons: everything very disastified
Location: two shopping tours but locals rip off the tourists with more than 500% charges for cheap products
3 different hotel rooms given 1st room roof leaked 2nd room smelled of mold 3rd room unclean very expensive trip and poor management communication 4 cleaning room theft from staff.
3 out of 5
by A verified traveler

Needs renovations

Posted Apr 2, 2015
Cons: Refurnished
Location: Ok
It is a old hotel and needs a urgent renovation. The hotel is not ok for young guests is more for mature people . The food is ok ok but you can not find nothing btw 3 and 6pm
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort on the beach

Posted Apr 2, 2015
The beach was beautiful, the staff was nice, and the resort food was good. The restaurant food was much better than the Buffett food. The Krystal restaurant was excellent! The only issue we had was communicating with the front desk regarding a problem at the airport.
3 out of 5
by A verified travelerfrom Kansas City, MO

Somewhat disappointed

Posted Apr 1, 2015
Pros: Plenty of liquor Nice pool
Cons: Rude manager Food was mediocre
Location: Not much to do near by, especially at night. We had to walk to the shared disco (club) to dance and enjoy music.
This was our first trip to the Dominican Republic and overall the stay was enjoyable. Some pros were the cleanliness of the hotel and most of the staff was very pleasant and welcoming. The liquor was plentiful and the cocktails were delicious. Some cons were the manager of the hotel was rude and condescending when we asked about the dress code for dinner at the buffet. The food was mediocre (even for resort food) and the entertainment in the evening was very poor.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom phila pa

Hotel was magnificent

Posted Mar 31, 2015
The Riu palace met all of our expectations. The friendliness of the staff, the many food and drink choices to the many activities.