All-inclusive AM Resorts hotels in Riviera Maya, Quintana Roo

This was our 10th visit to the Cancun/Playa area and we have always enjoyed every resort. Each resort offered the friendliest most eager to please service. However, this resort finds ways to improve upon the superior service we've encountered before. Service wise I don't see how anyone could improve upon how these people do everything. Their restaurants were all excellent. As a swimmer I generally expect the pool waters to be cold and uninviting. However, their main pool is heated, and guests responded by getting into and enjoying the water. The only negative was the huge amounts of seaweed on the beach, which rendered the beach as unusable, with even an unpleasant odor. The staff said the seaweed was the worst in a long time, and that the entire coastline was in the same shape. Highly recommend this resort.

Could not have been more pleased with Zoetry. From the complimentary transportation service from the airport, to the lovely suite, to the great poolside service and the really wonderful, friendly and accommodating Staff. No matter what we wanted, the answer was "anything is possible in Mexico" and indeed it was. We were looking for a relaxing January respite from the cold and we found it. We'll definitely go back.

We stayed for a week the last week in January. The hotel and rooms are nice. The food is excellent and the staff go out of their way to make your stay excellent. My wife drinks almond milk on her cereal and asked of they had any. They did no,t but went out and purchased some and had it for her the rest of the week. The pool waiters are top notch. I would stay again

This is the second all inclusive stay for my wife and I in Mexico. I would say we made some improvements on this one primarily in the area of restaurants. A lot of the basic information about the hotel is provided in other reviews so I am going to use the limited area here to address getting to the resort and what to expect immediately upon arrival. You are greeted at the entrance with cold refreshing towels and a glass of champagne-or water if you prefer. The ride is about 30 minutes from the airport. Taxi fare is around $60-$70 for four adults depending on the type of vehicle. Not going to say that you can't bargain for less, but you can certainly pay more if you aren't careful. Check in was very quick, then be prepared for the obligatory time share pitch. Virtually every hotel of this sort is a time share property. If you want the perks they are offering to take the presentation (ours was about $300 in discounts for things that we planned on doing anyway) then figure you are going to spend about 3+ hours or so between the taxi ride, tour, and closing attempts. If you aren't interested, just politely decline and you probably won't be bothered about it again. One last tip: Don't be intimidated to take the tour or buy a time share that day. You can always change your mind later and I promise you they will be more than happy to accommodate you at a later time regardless of the "it has to be today" pitch. A lot of other good information in these reviews. Hope this helps.

Everything was perfect from the room service straight to the food. It was perfect! You have to go there!

POOLSIDE STAFF WAS AWESOME, EXCELLENT FOOD, VERY GOOD SERVICE WOULD HAVE NO PROBLEM STAYING AGAIN

my 4th time to the area, dreams tulum was by far our best expirience. the hotel staff does everything to make your stay memorable. there's plenty to do there and something for everybody. our stay was for two weeks and it felt like the time went by too quickly. the food was excellent and all the waite staff were caring to all our needs. all we had to do was ask and they complied with our every need. we left the hotel 3 times with trips to playa del carmen, tulum, and the jewelry store matis. we took the shuttle bus to playa del carmen, it's cheap and gets you there in about the same time.

This was an outstanding hotel and staff. Very friendly and the best food we have had at any resort! The pool was great but if you enjoy the beach/ocean it was poor. The pics online show a great beach and ocean but the ocean here was filled with rocks and a deteriorating beach front. If you don't go down to the beach and stay on the resort with the pool area, I rate this hotel 5 stars!

My husband & I along with our two daughters, son-in-law and two small Grandchildren just returned from our second stay at Dreams Puerto Aventuras. We absolutely loved it and look forward to our next trip hopefully within the next couple of years. The staff are always welcoming and friendly. Within a couple of days of being there many of the staff members knew us by name and treated us like family. There were activities on the beach every day & evening that included both the kids & adults. The beach, swimming pools & natural pool are stunningly beautiful and provided endless hours of swimming, snorkeling, playing & boating for all of us. There are certainly bigger more luxurious places to stay In Mexico but Dreams Puerto Aventuras is exactly the friendly, family oriented experience we want. Just like being at home in a beautiful, tropical location. It's now become our only vacation destination. We love it.