All-inclusive AM Resorts hotels in Riviera Maya, Quintana Roo

This was our 10th visit to the Cancun/Playa area and we have always enjoyed every resort. Each resort offered the friendliest most eager to please service. However, this resort finds ways to improve upon the superior service we've encountered before. Service wise I don't see how anyone could improve upon how these people do everything. Their restaurants were all excellent. As a swimmer I generally expect the pool waters to be cold and uninviting. However, their main pool is heated, and guests responded by getting into and enjoying the water. The only negative was the huge amounts of seaweed on the beach, which rendered the beach as unusable, with even an unpleasant odor. The staff said the seaweed was the worst in a long time, and that the entire coastline was in the same shape. Highly recommend this resort.

Could not have been more pleased with Zoetry. From the complimentary transportation service from the airport, to the lovely suite, to the great poolside service and the really wonderful, friendly and accommodating Staff. No matter what we wanted, the answer was "anything is possible in Mexico" and indeed it was. We were looking for a relaxing January respite from the cold and we found it. We'll definitely go back.

Best food and staff was very attentive, polite and helpful.

We stayed for a week the last week in January. The hotel and rooms are nice. The food is excellent and the staff go out of their way to make your stay excellent. My wife drinks almond milk on her cereal and asked of they had any. They did no,t but went out and purchased some and had it for her the rest of the week. The pool waiters are top notch. I would stay again

Fabulous resort! Everything was great, especially the treatment from most staff members. They go out their way to make you feel great, and provide excellent customer service. Food is also delicious! Pools are great for all ages. Hint- throw the staff a few bucks in tips and they'll take extra special care of you.

It has been great, again... The staff is unreal, reactive, helpful and very well trained. If the management create some rooms with noise proof sleeping rooms, for those that cannot party or do not want to get up when half of the hotel guests returning at 1-1.30pm, than I would give 100% to this team. I am developing hotels in Europe and this was a priceless experience. Thank you!

ocean front room with 3 seperate balconies was amazing,staff was awesome. we were only there for 2 nights instead of 7, broke my ankle the 1st night there. Insurance card was not accepted, out of pocket cash or credit card only. In the process of trying to get some king of refund, never had a chance to enjoy the pools, restaurants or bars, only room service,(wich was very good). Would definetly go back to thisresort

The hotel was great, the staff were friendly, and the food was very good. I would recommend this place to anybody, with the following consideration. The beach is very nice to sit at, but the swimming area is very small, rocky, and quite shallow. There are no other real beaches in the immediate area, the shore is all rock. So, I guess if that's a deal breaker for you you won't like this particular area. That aside, its a very nice place. My real issue is with Expedia. I landed in Cancun and found out my trip did not include transportation to and from the hotel. I looked like an absolute fool standing there with my wife and three kids trying to locate my ride, which didn't exist. I had to get a van and it cost me several hundred more dollars for a round trip. Awesome surprise right when we got there. When I booked my trip, I had no idea this was not included. There was no place to include, nor decline the transportation. There was also no mention of it not being included. Ha! Take that! unwary traveler! This also carried over to tours and excursions. For example, we spent the day at the Xplor Park. If our names were on the all-important transportation list, the bus trip would have been included. I was not on the list, so I had to pay extra. On a lesser note, a glitch in the site wouldn't allow me to book a king suite and a double room. when I clicked on the king suite it just came up as a double. The hotel did their best once I got there, but the rooms weren't what I wanted.