6/10 Okay
Edward
Jul 27, 2024
Liked: Cleanliness, staff & service, amenities
Been to a lot of all inclusive hotels and this one had great reviews so thought we would give it a try. Lots of good things and some bad things.
The events staff at this hotel is second to none. Best events and planning of any all inclusive we have been to. Event staff is a lot of fun and always has something lined up.
Food at half the places were food. Hibachi was excellent, French was bland and I. Seasoned, el patio was the Mexican choice but really didn’t seem to be Mexican food. Seems unusual that it is so hard to find Mexican food options at a resort in Mexico. Did the lobster rock event and the food was very poor. Fun event great drinks and great environment but the food is sub par.
The beach at the property is amazing! Very clean and beautiful. Would be nice if they would clear out some of the area between the pool and the beach so you can actually enjoy the view of the ocean from the hotel. Only way to enjoy the beach is to be on it.
Hotel rooms are a little dated but they are nice. They are kept very clean and great service. Biggest issue we had the whole time we were there was it was very hard to sleep. We had people above us that were up all hours of the night and the floors seem paper thin. We heard everything and had a hard time getting a good night sleep.
Overall I would rate the hotel a 3 out of 5 because the staff and people were phenomenal but the environment and the food were not amazing. Can’t always enough about the events staff
Edward
Stayed 6 nights in Jul 2024