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Overview of Grand Velas Riviera Maya - All Inclusive

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Guest reviews

4.8 / 5Exceptional
656 reviews
Guests rated this property 4.9/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • All inclusive

Map

What's nearby

Popular LocationEl Camaleon Mayakoba Golf Course8 min drive
Popular LocationGrand Coral Golf Riviera Maya11 min drive
Popular LocationTres Rios Ecopark11 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive

Choose dates to view prices

  • Nature View Suite - Zen Experience

    4.7/5 guest room rating

    Room amenities

    • 1184 sq ft
    • Resort view
    • Sleeps 4
    • 1 King Bed OR 2 Queen Beds
    More details
  • Nature View Suite with Pool - Zen Experience

    4.8/5 guest room rating

    Room amenities

    • 1184 sq ft
    • Lagoon view
    • Sleeps 4
    • 1 King Bed OR 2 Queen Beds
    More details
  • Ambassador Suite Ocean View

    5/5 guest room rating

    Room amenities

    • 1270 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Queen Beds
    More details
  • Grand Class Pool Suite Ocean Front

    4.7/5 guest room rating

    Room amenities

    • 1377 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More details
  • Ambassador Pool Suite Ocean View

    4.2/5 guest room rating

    Room amenities

    • 1270 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • Zen Grand Two Bedroom Family Suite Nature View

    3.8/5 guest room rating

    Room amenities

    • 2368 sq ft
    • Resort view
    • Sleeps 6
    • 1 King Bed and 2 Queen Beds
    More details
  • Suite, 1 Bedroom (Governador)

    Room amenities

    • 2540 sq ft
    • Beach view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
    More details
  • Presidential Suite, 1 Bedroom (Zen)

    Room amenities

    • 3518 sq ft
    • Resort view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
    More details
  • Presidential Suite, 2 Bedrooms (Ambassador)

    Room amenities

    • 3084 sq ft
    • Beach view
    • Sleeps 4
    • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds
    More details
  • Presidential Suite, 1 Bedroom (Grand Class)

    Room amenities

    • 3796 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds
    More details
  • Ambassador Two Bedrooms Family Suite Ocean View

    Room amenities

    • 2540 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Queen Beds
    More details
  • Quadruple Room Deluxe With Garden View

    Room amenities

    • Sleeps 4
    • 2 Full Bed(s)
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention center. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Xcaret Eco Theme Park. Traveling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and cave exploring nearby.

Map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 8 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Tres Rios Ecopark - 11 min drive
  • Guadalupe Church - 17 min drive
  • Punta Esmeralda Beach - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • Chaka — 1 min walk
  • Sen Lin — 1 min walk

About this property

Grand Velas Riviera Maya - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 539 soundproofed rooms feature free WiFi and iPod docks. Guests can enjoy upscale touches like indoor private spa tubs and jetted tubs, along with premium bedding and pillow menus for a bit of added comfort.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.
This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveler Top 100 List.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking
Area shuttle (surcharge)
Beach shuttle (surcharge)
Limo/town car service

Food and drink

All buffet and à la carte meals, snacks, and beverages included
8 restaurants
3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
Free daily reception
24-hour room service

Things to do

18 holes of golf
2 indoor pools
3 outdoor pools
4 spa tubs
Aerobics classes
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Ecotours
Fitness center
Free bicycle rentals
Full-service spa
Hiking/biking trails
Karaoke
Kayaking
Mini golf
Pilates classes
Private picnics
Sauna
Shopping
Steam room
Yoga classes

Family friendly

2 indoor pools
3 outdoor pools
Arcade/game room
Babysitting/childcare (surcharge)
Children's games
Children's pool
Children's toys
Dry cleaning service
DVD player
Free children's club
Free supervised childcare/activities
In-room child care (surcharge)
Laundry facilities
Mini golf
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Free grocery shopping service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Portuguese
Spanish

Business services

Business center
Computer station
Meeting rooms
Conference center (94548 square feet of space)

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free beach cabanas
Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Spa

42 treatment rooms
Aromatherapy
Ayurvedic treatments
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Mud bath
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Beach towels
Couples dining
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Ceiling fan
Down comforter
Hypo-allergenic bedding
Linens
Pillow menu
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

42-inch flat-screen TV
Cable channels
DVD player
iPod dock
MP3 dock
Premium channels

Food and drink

Champagne service
Espresso maker
Free bottled water
Free minibar

Outdoor space

Balcony or patio

More

Connecting rooms available
Desk
Free newspapers (weekdays)
Iron/ironing board
Laptop-compatible safe
Phone
Private indoor spa tub
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in from 3 PM - 3 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.
Additional fees apply for connecting/adjoining rooms and are subject to availability.

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

American Express
Mastercard
Visa

Important information

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya - All Inclusive All-inclusive property

Frequently asked questions

Guest reviews

4.8
Exceptional
5 - Excellent
578
4 - Good
57
3 - Okay
9
2 - Mediocre
9
1 - Poor
3
4.9
Cleanliness
4.8
Service and Staff
4.8
Amenities
4.9
Property condition

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    The service is very good and the room is very big and comfortable. The concierge.

    Stayed 1 night in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Immaculate. Everything is beautiful and perfectly maintained. The food is the best. Every staff member is helpful and pleasant. A real paradise.

    Stayed 7 nights in Feb 2020

    5/5 Excellent

    • Liked: Staff & service, amenities, property conditions & facilities

    This is a fantastic resort. Great facilities, location, staff and food/drinks. Would definately stay here again.

    Stayed 7 nights in Jan 2020