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Grand Velas Riviera Maya - All Inclusive

Photo gallery for Grand Velas Riviera Maya - All Inclusive

Front of property
2 indoor pools, 3 outdoor pools, pool umbrellas, sun loungers
2 indoor pools, 3 outdoor pools, pool umbrellas, sun loungers
Premium bedding, down comforters, free minibar, in-room safe
Premium bedding, down comforters, free minibar, in-room safe

Overview of Grand Velas Riviera Maya - All Inclusive

VIP Access

Grand Velas Riviera Maya - All Inclusive

5.0 star property
9.6 out of 10 Exceptional
9.6/10 Exceptional

Popular amenities

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleón Mayakoba Golf Course8 min drive
  • Popular LocationGran Coyote Golf9 min drive
  • Popular LocationPlaya Xcalacoco12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention center. Xcaret Eco Theme Park is a popular area attraction and if an activity is on the agenda, El Camaleón Mayakoba Golf Course and Gran Coyote Golf are worth checking out. Traveling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and cave exploring nearby.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Gran Coyote Golf - 9 min drive
  • Playa Xcalacoco - 12 min drive
  • Tres Rios Ecopark - 13 min drive
  • Punta Esmeralda Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • Amaranto - 13 min drive
  • Snack Riviera - 16 min walk
  • Buffet Riviera - 11 min drive
  • Buffet Sunset - 11 min drive
  • Mamma Mia - 11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Property highlights
Located close to El Camaleón Mayakoba Golf Course and Gran Coyote Golf, Grand Velas Riviera Maya - All Inclusive provides 18 holes of golf, 3 swim-up bars, and 2 beach bars. Treat yourself to a detox wrap, a body wrap, or Ayurvedic treatments at SE Spa, the onsite spa. Be sure to enjoy a meal at any of the 8 onsite restaurants, which feature Regional cuisine and garden views. The gym offers yoga classes and Pilates classes; other things to do include beach volleyball, beach yoga, and hiking/biking. In addition to 3 poolside bars and a free grocery shopping service, guests can connect to free in-room WiFi.
Additional perks include:
  • 3 outdoor pools and 2 indoor pools, with 3 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, free bicycle rentals, and meeting rooms
  • Free newspapers, a gift shop, and a billiards/pool table
  • Guest reviews say good things about the pool, helpful staff, and walkable location
Room features
All 539 rooms boast comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and pillow menus. Guests reviews give good marks for the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and down comforters
  • Jetted tubs, rainfall showers, and designer toiletries
  • 42-inch HDTVs with premium channels and DVD players
  • Balconies or patios, wardrobes/closets, and ceiling fans

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Restaurants on site

  • Chaka
  • Cocina de Autor
  • Frida
  • Lucca
  • Sen Lin

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 Indoor pools, 3 outdoor pools, and a children's pool.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of Jun 4, 2023, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on Jul 1, 2023 start from $1,231.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Velas Riviera Maya - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Grand Velas Riviera Maya - All Inclusive Reviews

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 646 out of 735 reviews" "
" "10 - Excellent 88%
Rating 8 - Good. 63 out of 735 reviews" "
" "8 - Good 9%
Rating 6 - Okay. 11 out of 735 reviews" "
" "6 - Okay 1%
Rating 4 - Poor. 10 out of 735 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 5 out of 735 reviews" "
" "2 - Terrible 1%

9.8/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Rachael, Bellingham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Stayed 10 nights in May 2023

6/10 Okay

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Lovely all-inclusive hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Valentina

Stayed 4 nights in Mar 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, relaxing environment, exceptional service
Stayed 4 nights in Mar 2023

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Uri Ever

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelent all
Stayed 4 nights in Feb 2023

6/10 Okay

Natalia

Stayed 8 nights in Feb 2023

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

10/10 Excellent

MARLA, Nashville

Stayed 7 nights in Feb 2023