Family Hotels in Riviera Maya

We would rate the Paradisus La Esmeralda as a 5 star resort. Our experience from beginning to end was wonder. We were pampered all the while we were there. The hotel staff, and we mean everyone, was very friendly and helpful. The resort is beautiful throughout, from the main lobby, the grounds, rooms, restaurants, bars, and lounge areas. Cleaniness is important--and you can see them cleaning all the floors, glass and grounds. We were extremely surprised at the accommodations of our room--beautiful. There are twelve restaurants on the complex with a variety of world wide cuisines. Dress codes for the restaurants are resort casual except for one restaurant which is Resort Elegant. Most of the restaurants need reservations except one which is Naos, this is open to everyone and serves an international buffet and show cooking--the variety of food is awesome--the food is wonderful and there is something for everyone. The resort services everyone, they have many things for children to do--family orientated. The beach is not visible from the resort because of the line of mangrove trees, but the resort has a boardwalk which gives you access to the beautiful white sand beach. The walk to the beach is really short--at the beach the resort furnishes towels, lounge chairs with umbrellas, there is bar service and a grill for food (what more could you ask) there are also foot showers at the end of the boardwalk to wash off sand.

Sandos Caracol remained the best among the hotel I stayed in. Our ten days in the resort was nothing but fun fun and fun. The hotel staff were topnotch - i cant even explain how satisfy I am with this hotel. My kids enjoyed every bit of it, the beach is a rocky,however, they are working with federal government to clear it , but few meteres on the right there are lots and lots of nice and clear area to swim in the ocean or else pools are always available. Their events of everyday were all superb. I am so impressed and all I wanna say is - I will go back to Sandos Caracol.

The hotel is outstanding. Exceptionally clean. All the restaurants had very high quality, gourmet restaurant level food. Staff was very friendly and always very accommodating. We wanted to watch the Thursday football games in the bar (with English commentary) and they went out of their way to arrange it. Beach was very nice. There was a kayak to take out and they give catamaran tours and arranged a snorkeling trip to the reef, which was not too far from the hotel. The food and beverages manager, Ernesto was omnipresent, always making sure that you were satisfied and making suggestions for food and even making things that were not on the menu. He is a great ambassador for the hotel.

Very nice and pleasant hotel with clean,modern-looking rooms. Pool is clean and big with waterslide and mini cliff-jumping tower. Food is tasty, variety of restaurants. Cons: we were a little bit dissapointed with the sea, water was dirty and full of garbage: plastic bags, waterbottles etc. Take aquatic shoes with you if you go there, sea bottom is pretty rough.

Everything is good, location, beach, design, activities for kids. Everything is close and convenient.

We have never been to a facility that had such an attentive and energetic staff; from the housekeeping staff to the concierge, the pool boys to the bell staff all were polite and accommodating. The beauty of the surrounding landscape and the excellent transportation made the distances small. We loved it.

When we arrived at the tropical we found out we had been upgraded to the palace. We were very happy. Both resorts were beautiful and the food was good. The pools were clean with lots of space for the kids to play.

Loved this resort caters to kids great food great staff