Family Hotels in Riviera Maya

We would rate the Paradisus La Esmeralda as a 5 star resort. Our experience from beginning to end was wonder. We were pampered all the while we were there. The hotel staff, and we mean everyone, was very friendly and helpful. The resort is beautiful throughout, from the main lobby, the grounds, rooms, restaurants, bars, and lounge areas. Cleaniness is important--and you can see them cleaning all the floors, glass and grounds. We were extremely surprised at the accommodations of our room--beautiful. There are twelve restaurants on the complex with a variety of world wide cuisines. Dress codes for the restaurants are resort casual except for one restaurant which is Resort Elegant. Most of the restaurants need reservations except one which is Naos, this is open to everyone and serves an international buffet and show cooking--the variety of food is awesome--the food is wonderful and there is something for everyone. The resort services everyone, they have many things for children to do--family orientated. The beach is not visible from the resort because of the line of mangrove trees, but the resort has a boardwalk which gives you access to the beautiful white sand beach. The walk to the beach is really short--at the beach the resort furnishes towels, lounge chairs with umbrellas, there is bar service and a grill for food (what more could you ask) there are also foot showers at the end of the boardwalk to wash off sand.

The resort is beautiful and very well kept. Staff was friendly and most spoke pretty good English. The resort is very large and if you get a room by the adults only section it is a pretty good walk to the beach and pool. Lots of family's at this resort. There were nightly shows but not much else to do after hours! I would return again with my family. Food was pretty good. All in all a nice resort

The hotel is outstanding. Exceptionally clean. All the restaurants had very high quality, gourmet restaurant level food. Staff was very friendly and always very accommodating. We wanted to watch the Thursday football games in the bar (with English commentary) and they went out of their way to arrange it. Beach was very nice. There was a kayak to take out and they give catamaran tours and arranged a snorkeling trip to the reef, which was not too far from the hotel. The food and beverages manager, Ernesto was omnipresent, always making sure that you were satisfied and making suggestions for food and even making things that were not on the menu. He is a great ambassador for the hotel.

Very nice and pleasant hotel with clean,modern-looking rooms. Pool is clean and big with waterslide and mini cliff-jumping tower. Food is tasty, variety of restaurants. Cons: we were a little bit dissapointed with the sea, water was dirty and full of garbage: plastic bags, waterbottles etc. Take aquatic shoes with you if you go there, sea bottom is pretty rough.

Everything is good, location, beach, design, activities for kids. Everything is close and convenient.

We have never been to a facility that had such an attentive and energetic staff; from the housekeeping staff to the concierge, the pool boys to the bell staff all were polite and accommodating. The beauty of the surrounding landscape and the excellent transportation made the distances small. We loved it.

When we arrived at the tropical we found out we had been upgraded to the palace. We were very happy. Both resorts were beautiful and the food was good. The pools were clean with lots of space for the kids to play.

Loved this resort caters to kids great food great staff

This resorts layout is so nice and easy to get to where ever you want to explore on the resort everything from the beach to the restaurants are all within a couple minute walk, the staff are all so friendly and make you feel so welcome and always have a big smile for you. We will be going back again next year for sure.

We enjoyed everything. The only thing it really didn't have was a beach. We loved the adult area it was fun and relaxing. We had massages and they were great . Overall we had a awesome experience and would come back.

The hotel is not a 5star+ compared to other luxury hotels from Europe, but this does't matter. I prefere to go to hotels like RIU PALACE MEXICO. The hotel is clean!! We felt excelent! Staff amazing!! They made us to feel excelent!! This is all it matters. Water and sand amazing!!! Playacar amazing!! Mexicans (taxidrivers, people from the street) very frindly and willing to help!! Xcaret, XelHa, Xplore parks amazing!! Chichen Itza and Coba amazing!!! Cancun area sucks!!! DO NOT GO TO CANCUN!! It is a time lose!! It is a imitation of US cities. If you want to see great US cities go to Vegas, NY, San Francisco, Miami, and other. NOT Cancun!! Try to explore the Riviera Maya and other genuine mexican areas by yourself! Mexico have one big problem! The corruption is huge!!

It was amazing! We had the best honeymoon/vacation ever.

This was our 2nd time staying at the Barceló. Obviously we had a great 1st experience - so we chose to go back! Great service, beautiful property, clean rooms, lovely beach and relaxing pools. Will definitely go back soon!

The hotel is excellent, The staff were attentive and Engaging. You always saw a supervisor or manager wondering around Asking you how everything was going ,Would highly recommend this hotel.

The most relaxing mini-vacation I have ever experienced! Lots of activities if that is of interest --but relaxation is a given

For the super clean freaks and foodies, this may not be your resort, but overall opinion was great!!! Cons : My wife and I stayed in the Yucatan Suites and the rooms weren't cleaned thoroughly, as I noticed we had the same sheets and pillow covers the whole 7 days we stayed. Didn't bother me, but I could tell the wife had a small issue with it. Also food in the 2 buffets were 'OK'. Food was a little bland. I'd suggest making reservations with the 9 other restaurants if you'd like a nice tasty dinner. Pros : The beach front was beautiful ( it faces east so you can watch the sunrise every morning), the weather was to die for and the staff were very nice. They kept all the walkways, pools, and landscaping really clean. The place was spotless outside the rooms. Another pro was that there was a shuttle every 5 minutes driving by that took you to the beach as the resort was large. It saved my wife and I a lot of walking. Overall very happy with our stay.

Where do we begin? Our experience was out of this world! Upon our arrival we traveled with our son and daughter in law and this was their first trip to Cancun. Their request was to relax, have great food, and be in a laid back setting with no pressure. We knew exactly where to go, Akumal Beach Resort. This fit their criteria, and we were elated knowing we were going to return to this resort since our visit was excellent the year before. Since we were with our son and his wife who have never been here before we were in different buildings and requested to be closer to each other to assist them. The receptionist asked if we could walk around and grab a bite to eat for approximately 30 minutes and return to see what they could do. Upon us returning they accomodated us and had us in the same building! The whole stay was as pleasant as the experience we had on our arrival! Awesome vacation!

If you are looking for a hotel that has charm and ambience, then this hotel may be for you. We enjoyed our five night all inclusive stay. The hotel is fifty steps from 5th Ave which has live music, shopping, bars and many nice restaurants. It reminded my wife and I of Bourbon St. except not as smelly and more laid back. The hotel staff is exceptional. They go out of their way to make you feel welcome and comfy. The only negs. are that the beach is not user friendly and the food could use some improvement. The hotel sits right on the beach, but there are sandbags stacked up to keep the sand on the beach. If u don't like to swim and walk in the water then this hotel is perfect for you(my wife). I however, was determined to get my feet wet and flounder about on my back and gaze up at blue skies. Didn't happen like I imagined. Once over the sandbags, I found myself fighting to stay upright as I walked on rocks, bits of coral, and slimy sand. Needless to say, I cut my foot, which bled, on my very first day of vacation!!! I then had to hobble about for the remainder of my stay. It's not the hotels fault, but just beware! It is not a fun relaxing beach if you like to get in the water! Also, if you don't get down and claim a chair either poolside or beachside by about 8:30am, all of the chaise lounges will be taken! Get there early-ask for extra towels a the booth and claim your chairs! The food was ok. It's Mexico! They seemed to undercook the meats and eggs. Ask and they will cook