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Featured Image
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.6/5 Wonderful
1,001 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • All inclusive
  • Air Conditioning

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course14 min walk
Popular LocationTres Rios Ecopark14 min drive
Popular LocationGrand Coral Golf Riviera Maya15 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Choose dates to view prices

  • Fairmont Room, Room, 1 King Bed, Non Smoking, Garden View

    4.7/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsFairmont Room, Room, 1 King Bed, Non Smoking, Garden View
  • Fairmont Room, Room, 2 Queen Beds, Non Smoking, Garden View

    4.7/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsFairmont Room, Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsCasita, Deluxe Room, 1 King Bed, Non Smoking, Garden View
  • Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsCasita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

    4.8/5 guest room rating

    Room amenities

    • 484 sq ft
    • Canal view
    • Sleeps 3
    • 1 King Bed
    More detailsCasita Signature, Room, 1 King Bed, Non Smoking, Canal View
  • Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

    4.6/5 guest room rating

    Room amenities

    • 506 sq ft
    • Canal view
    • Sleeps 4
    • 2 Queen Beds
    More detailsCasita Signature, Room, 2 Queen Beds, Non Smoking, Canal View
  • Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

    Room amenities

    • 914 sq ft
    • Canal view
    • Sleeps 5
    • 1 King Bed and 1 Double Sofa Bed
    More detailsCasita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View
  • Beach Area Casita Room, 1 King Bed, Canal View

    Room amenities

    • 462 sq ft
    • Canal view
    • Sleeps 3
    • 1 King Bed
    More detailsBeach Area Casita Room, 1 King Bed, Canal View
  • Bambu Suite, 1 King Bed, Private Pool, Resort View

    Room amenities

    • 1851 sq ft
    • Resort view
    • Sleeps 4
    • 1 King Bed
    More detailsBambu Suite, 1 King Bed, Private Pool, Resort View
  • Coral Suite, 1 King Bed, Private Pool, Canal View

    Room amenities

    • 1496 sq ft
    • Canal view
    • Sleeps 4
    • 1 King Bed
    More detailsCoral Suite, 1 King Bed, Private Pool, Canal View
  • Tortuga Presidential Suite, 1 King Bed, Private Pool, Canal View

    Room amenities

    • 2131 sq ft
    • Canal view
    • Sleeps 4
    • 1 King Bed
    More detailsTortuga Presidential Suite, 1 King Bed, Private Pool, Canal View
  • El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

    Room amenities

    • 2206 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed
    More detailsEl Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View
  • Beach Area Casita Room 2 Queen Beds, Canal View

    Room amenities

    • 506 sq ft
    • Canal view
    • Sleeps 4
    • 2 Queen Beds
    More detailsBeach Area Casita Room 2 Queen Beds, Canal View
  • Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

    Room amenities

    • 1108 sq ft
    • Canal view
    • Sleeps 5
    • 1 King Bed
    More detailsBeach Area Casita Suite, 1 King Bed, Private Pool, Canal View
  • Fairmont Room, 1 King Bed, View

    Room amenities

    • 436 sq ft
    • Resort view
    • Sleeps 3
    • 1 King Bed
    More detailsFairmont Room, 1 King Bed, View
  • Fairmont Room, 2 Queen Beds, View

    Room amenities

    • 480 sq ft
    • Resort view
    • Sleeps 4
    • 2 Queen Beds
    More detailsFairmont Room, 2 Queen Beds, View
  • Casita Signature, Suite, 2 Queen Beds

    Room amenities

    • 504 sq ft
    • Canal view
    • Sleeps 5
    • 2 Queen Beds
    More detailsCasita Signature, Suite, 2 Queen Beds
  • Casita, 2 Queen Beds, Beachfront

    Room amenities

    • 504 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsCasita, 2 Queen Beds, Beachfront
  • Casita Suite, 1 King Bed, Beachfront

    Room amenities

    • 963 sq ft
    • Ocean view
    • Sleeps 5
    • 1 King Bed
    More detailsCasita Suite, 1 King Bed, Beachfront
  • Premium Suite, 1 King Bed, Beachfront

    Room amenities

    • 1075 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsPremium Suite, 1 King Bed, Beachfront

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Traveling with kids? Consider Xplor Theme Park and Xcaret Eco Theme Park. With parasailing and rafting nearby, you'll find plenty of adventures in the water.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 14 min walk
  • 28 de Julio Square - 14 min drive
  • Tres Rios Ecopark - 14 min drive
  • Grand Coral Golf Riviera Maya - 15 min drive
  • Punta Esmeralda Beach - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • Las Brisas Restaurant — 1 min walk
  • El Puerto — 1 min walk

About this property

Fairmont Mayakoba

Upscale resort on the beach, with 5 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Fairmont Mayakoba's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 401 rooms boast deep soaking tubs and offer free WiFi and furnished balconies or patios. Free wired Internet and 24-hour room service are standard, as are LED TVs with satellite channels.
Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Beds feature premium bedding. LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a golf course, an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All inclusive details

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free valet parking
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Area shuttle (surcharge)
Limo/town car service

Food and drink

Full breakfast available for a fee daily: USD 25-32 per person
Buffet and à la carte meals, snacks, and beverages included
5 restaurants and 1 coffee shop/café
4 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

5 outdoor pools
Aerobics classes
Boat tours
Canoeing
Children's pool
Ecotours
Free bicycle rentals
Full-service spa
Golf course
Golf driving range
Health club
Hiking/biking trails
Kayaking
Outdoor tennis court
Pilates classes
Playground
Sailing
Sauna
Scuba diving
Snorkeling
Steam room
Surfing/boogie boarding
Windsurfing
Yoga classes

Family friendly

5 outdoor pools
Babysitting/childcare (surcharge)
Children's club (surcharge)
Children's pool
Dry cleaning service
Free cribs/infant beds
Free supervised childcare/activities
Grocery/convenience store
In-room child care (surcharge)
Laundry facilities
Playground
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Dutch
English
French
German
Japanese
Portuguese
Spanish

Business services

Business center
Computer station
Meeting rooms
Conference center (40000 square feet of space)

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Spa

20 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Ceiling fan
Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Deep soaking bathtub
Designer toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

LED TV
Pay movies
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water

Outdoor space

Furnished balcony or patio

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Sauna
  • Spa tub
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Health club
  • Hot springs
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Bar/lounge
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Dogs only
Up to 25 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 25.00 per person, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access
  • Concierge/valet service
  • Parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 32 per person (approximately)
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a smoke detector, a security system, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
  • The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Fairmont Mayakoba Resort
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Fairmont Mayakoba and receive a full refund?
Yes, Fairmont Mayakoba offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont Mayakoba cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Fairmont Mayakoba?
As of Jul 4, 2020, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Jul 25, 2020 start from $197, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Fairmont Mayakoba have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is this resort pet-friendly?
Yes, this property allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM–noon.
What time is check-out at Fairmont Mayakoba?
Check-out is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 256 per vehicle, roundtrip, applies.
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is this property located?
This Playa del Carmen resort is on the beach, 0.7 mi (1.2 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Grand Coral Golf Riviera Maya and Tres Rios Ecopark. Maroma Beach and Mamitas Beach Club are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for Fairmont Mayakoba

4.6
Wonderful
5 - Excellent
732
4 - Good
194
3 - Okay
49
2 - Mediocre
14
1 - Poor
12
4.8
Cleanliness
4.7
Service and Staff
4.7
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

This hotel is a great choice for families. The property is so relaxing. Due to COVID most of amenities are not working. Costumer services could not be better. The Food at the Italian restaurant is awesome and the staff is very professional. Room is daily well care. The only think I do not recommend is the drinks at the beach.

Stayed 5 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the staff is incredibly friendly and accomodating, the accommodations were very comfortable and supplied with everything we needed, and they are very eco-conscious.

Stayed 2 nights in Mar 2020

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an amazing beautiful place!!! Food is delicious at all the restaurants, staff is sweet and professional everywhere.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, impeccable service and large comfortable rooms.

Stayed 7 nights in Feb 2020