Dreams Sapphire Resort & Spa - All Inclusive

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

Featured Image
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Dreams Sapphire Resort & Spa - All Inclusive

VIP Access

Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet friendly
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationPuerto Morelos Beach4 min walk
  • Popular LocationCrococun Zoo5 min drive
  • Popular LocationOjo de Agua Beach7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Dreams Sapphire Resort & Spa - All Inclusive is next to a golf course and on the beach. Puerto Morelos Reef and El Rey Polo Country Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Ventura Park Cancun and Crococun Zoo. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • Puerto Morelos Beach - 4 min walk
  • Crococun Zoo - 5 min drive
  • Ojo de Agua Beach - 7 min drive
  • Puerto Morelos Town Square - 9 min drive
  • Puerto Morelos Reef - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Fonda Americana Grill — 7 min drive
  • El Sazon Jarocho — 8 min drive
  • Marisqueria Las Koras — 8 min drive
  • I Wanna Pizza — 8 min drive
  • John Gray's Kitchen — 9 min drive

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star luxury resort on the waterfront
Puerto Morelos Beach is located near Dreams Sapphire Resort & Spa - All Inclusive, which provides a free breakfast buffet, 18 holes of golf, and free water park access. With a white sand beach, beach massages, and beach umbrellas, this resort is the perfect place to soak up some sun. Treat yourself to a massage, hydrotherapy, or a manicure/pedicure at Now Spa By Pevonia, the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants. The gym offers aerobics classes and yoga classes; other things to do include kayaking, snorkeling, and archery. Stay connected with free in-room WiFi, and guests can find other amenities such as a nightclub and 2 poolside bars.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • 2 outdoor tennis courts, multilingual staff, and smoke-free premises
  • Luggage storage, a billiards/pool table, and a front desk safe
  • A 24-hour front desk, massage treatment rooms, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff and location
Room features
All 488 rooms offer comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with free toiletries and hair dryers
  • 50-inch LED TVs with cable channels and DVD players
  • Balconies, ceiling fans, and daily housekeeping

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Kids' club

Supervised activities for children between 3 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 7 restaurants and 1 coffee shop/café
  • 2 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Foosball table
  • Free water park access
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (8295 square feet)
  • Meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 50-inch LED TV
  • Cable channels
  • DVD player
  • iPod dock
  • MP3 dock

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Dogs welcome
1 per room (up to 22 lbs)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property
Dreams Sapphire & Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun Optional All Inclusive
Dreams Sapphire Resort & Spa - All Inclusive Resort
Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 514 out of 992 reviews
5 - Excellent 52%
Rating 4 - Good. 291 out of 992 reviews
4 - Good 29%
Rating 3 - Okay. 93 out of 992 reviews
3 - Okay 9%
Rating 2 - Poor. 53 out of 992 reviews
2 - Poor 5%
Rating 1 - Terrible. 41 out of 992 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent over all but did not like the lack of flexibility regarding reservation!
Stayed 1 night in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here - will definetely be back for a third. All Inclusive is right, excellent meals and drinks all around. No limitations whatsoever. But the BEST part is the staff. Security guard at the entrance was very pleasant, check in staff really fast and helpful; bartenders and waiters at the pool, lobby and beach bars could practically read our minds; hostess and waiters at all the restaurants making sure we had awesome meals; even chefs came to our table on 2 different occasions; housekeeping came by 3 times a day without even asking and gardening staff was also very nice and helpful identifying all the wildlife on the property (small animals we had never seen). LOVE DREAMS SAPPHIRE!!!
Stayed 7 nights in Jan 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the process of being updated - converting from NOW brand to DREAMS brand (both AMR). Unobtrusive improvements (painting, etc.) that DOES NOT impact the visit. Overall, the property is a typical Dreams/AMR property. Great for families with a lot of amenities (water slides, rock wall, mini golf, arcade, etc.) for families w/ kids of all ages; singles or kid-less couples may want to look elsewhere for more adult-oriented options. Food is good, not great. Specialty restaurants are better than buffets, but on par with American casual dining, not really cuisine (except maybe the French restaurant); the hibachi grill was a cool show. Pool is lively in the mid-morning (Zumba and water aerobics) and later in the afternoon (games), but chill muzac in between. The beaches at all properties in this area are littered with sea grass - the water is not as clear as areas in the CUN Hotel Zone or down in PDC, but it is calm for swimming. Masks are "required," but really only enforced at restaurants (even the outdoor buffet) and the check-in area. Rooms are nice but not extravagant, with clean fluffy towels most of the time. Very secluded...you will not likely leave the resort unless planning excursions, but no "going into town" as it is quite far from Cancun proper and Playa Del Carmen (if you want the night clubs, stay in the Hotel Zone up north or in PDC/Tulum). Overall, good and we would go back.
Stayed 7 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and helpful staff. Great location, short ride from airport. Resort is on the beach with pools and restaurants all within a quick walk from the rooms.
Stayed 3 nights in Jan 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good! But pool’s water was cold. I couldn’t swim.
Stayed 4 nights in Jan 2022