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Aloft Tulum

Photo gallery for Aloft Tulum

Property amenity
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
Balcony

Overview of Aloft Tulum

Aloft Tulum

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park4 min walk
  • Popular LocationHospital de Tulum3 min drive
  • AirportTulum, Quintana Roo (TUY)5 min drive
  • Popular LocationLas Palmas Public Beach6 min drive

Room options

About this area

Tulum

Located in Tulum, Aloft Tulum, a Marriott Hotel is near the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Ruinas. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum National Park - 4 min walk
  • Hospital de Tulum - 3 min drive
  • Tulum Beach - 5 min drive
  • Las Palmas Public Beach - 6 min drive
  • Playa Paraiso - 7 min drive

Restaurants

  • Tropi Tacos - 16 min walk
  • El Capitán - 8 min walk
  • Coati Café Tulum - 13 min walk
  • Funky Burrito - 8 min walk
  • Liefs - 3 min walk

About this property

Aloft Tulum

4-star hotel
Located close to Playa Paraiso and Tulum Beach, Aloft Tulum, a Marriott Hotel provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Enjoy a meal at the two onsite restaurants. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, a TV in the lobby, and coffee/tea in the lobby
  • An elevator, multilingual staff, and concierge services
Room features
All 140 individually furnished rooms include perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LCD TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 15 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM–11:00 AM for a fee: USD 8–15 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Towels

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 52 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 40 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 2 years of age.
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 8–15 per person
  • Covered self parking fee: USD 15 per day
  • Pet fee: USD 52 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Frequently asked questions

Does Aloft Tulum, a Marriott Hotel have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Aloft Tulum?

As of Mar 21, 2023, prices found for a 1-night stay for 2 adults at Aloft Tulum on Mar 22, 2023 start from $99.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aloft Tulum, a Marriott Hotel pet-friendly?

Yes, Aloft Tulum, a Marriott Hotel allows pets with a maximum weight of up to 40 lbs per pet. There's a fee of USD 52 per pet, per stay. Service animals are exempt from fees.

How much is parking at Aloft Tulum, a Marriott Hotel?

Self parking is available for USD 15 per day.

What time is check-in at Aloft Tulum, a Marriott Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Aloft Tulum, a Marriott Hotel?

Check-out is at noon.

Where is Aloft Tulum, a Marriott Hotel located?

Situated near the beach, this hotel is 0.2 mi (0.3 km) from Tulum National Park and within 3 mi (5 km) of Tulum Mayan Ruins and Playa Ruinas. Tulum Beach and Playa Paraiso are also within 3 mi (5 km).

Can I cancel my reservation for free at Aloft Tulum, a Marriott Hotel and receive a full refund?

Yes, Aloft Tulum, a Marriott Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Aloft Tulum, a Marriott Hotel cancellation policy on our site for more details about any exclusions or requirements.

Aloft Tulum Reviews

Aloft Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 224 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 51 out of 224 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 10 out of 224 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 9 out of 224 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 8 out of 224 reviews" "
" "2 - Terrible 4%

9.6/10

Cleanliness

9.0/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 6 nights in Feb 2023

10/10 Excellent

Shauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff. Free use of bicycles which was amazing, as well as the daily shuttle to the beach. Food was very good and daily resort fee credit covered our breakfasts. Very clean, spacious rooms. We had an excellent stay.
Stayed 7 nights in Feb 2023

4/10 Poor

Julio

Stayed 4 nights in Feb 2023

10/10 Excellent

Charly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023

8/10 Good

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with the hotel, and ALl the staff were truly awesome! Only thing that was bothersome, was the VERY LOUD music that played every single night from the rooftop bar/pool. We stayed on the 3rd floor, and the booming base from the electronic tunes from the rooftop pool was A LOT!! So if you’re a light sleeper, definitely bring earplugs!
Stayed 6 nights in Feb 2023

10/10 Excellent

Chel

Stayed 3 nights in Feb 2023

8/10 Good

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2023

6/10 Okay

Ama

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Still waiting for the holding deposit to be refunded. It's been 6 days since I checked out. Long wait to get breakfast. Please bear in mind when scheduling early morning tours. Has the potential to be a great hotel. But sadly at the moment it's just ok. Lack of trained staff was evident. It's new so hopefully just teething problems
Stayed 4 nights in Jan 2023

10/10 Excellent

Justine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

6/10 Okay

Heather

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Star Rating
4
Address
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO
Location
Tulum