Title: Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=180137&destination=Puerto+Morelos%2C+Quintana+Roo%2C+Mexico&selected=66929913&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Dreams Puerto Morelos Resort & Spa - All Inclusive Hyatt Ziva Riviera Cancun offers nine refreshing pools, Asian cuisine, and kayaking adventures while children enjoy dedicated play areas and activities ## Photo gallery for Dreams Puerto Morelos Resort & Spa - All Inclusive ![Aerial view - Dreams Puerto Morelos Resort & Spa - All Inclusive (Puerto Morelos)](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/abf5042b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/9ad43bb2-3951-47de-a1ae-7cec0d14893f-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Premium bedding, minibar, in-room safe, desk - Dreams Puerto Morelos Resort & Spa - All Inclusive (Puerto Morelos)](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/bfbad2d9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Dreams Puerto Morelos Resort & Spa - All Inclusive (Puerto Morelos)](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/8b9e5d41.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 bars/lounges, 3 poolside bars, swim-up bar - Dreams Puerto Morelos Resort & Spa - All Inclusive (Puerto Morelos)](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/2f0c6488.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies This all-inclusive beachfront resort offers relaxation and adventure. Enjoy Pilates, kayaking, or the free water park. With ten unique restaurants, a spa with deep-tissue massages, and impressive pools, it's perfect for families. ## Reviews 7.6 Good ## Popular amenities - Hot tub - Breakfast included - All inclusive - Pet friendly ## Room options ### Check availability for these dates Tonight [Mar 18 - Mar 19](https://www.expedia.com/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 19 - Mar 20](https://www.expedia.com/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 28 of 28 rooms ### View all photos for Suite Junior with Garden View ![Living area | 55-inch Smart TV with satellite channels, TV, toys](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/33d748c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Garden View - 667 sq ft - Sleeps 4 ### View all photos for Suite Junior with Garden View ![Bathroom | Separate tub and shower, jetted tub, rainfall showerhead](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/eeeca219.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Garden View - 667 sq ft - Sleeps 4 ### View all photos for Suite Junior with Ocean View ![Living area | 55-inch Smart TV with satellite channels, TV, toys](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/ff0dc6b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Ocean View - 688 sq ft - Sleeps 4 ### View all photos for Suite Junior with Ocean View ![Bathroom | Separate tub and shower, jetted tub, rainfall showerhead](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/0f54997b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Ocean View - 688 sq ft - Sleeps 4 ### View all photos for Suite Junior with Pool View ![Living area | 55-inch Smart TV with satellite channels, TV, toys](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/9a270f30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Pool View - 688 sq ft - Sleeps 4 ### View all photos for Suite Junior with Pool View ![Bathroom | Separate tub and shower, jetted tub, rainfall showerhead](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/226d1a3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Pool View - 688 sq ft - Sleeps 4 ### View all photos for Suite Junior with Ocean View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/2bfa4706.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Ocean View - 688 sq ft - Sleeps 4 ### View all photos for Suite Junior with Ocean View ![Bathroom | Separate tub and shower, jetted tub, rainfall showerhead](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/7ecef996.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Ocean View - 667 sq ft - Sleeps 4 ### View all photos for Suite Junior with Ocean View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/c6de8b16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Ocean View - 688 sq ft - Sleeps 4 ### View all photos for Suite Junior with Ocean View ![Bathroom | Separate tub and shower, jetted tub, rainfall showerhead](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/ccb09337.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Ocean View - 688 sq ft - Sleeps 4 ### View all photos for Suite Master with Ocean View ![Living area | 55-inch Smart TV with satellite channels, TV, toys](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/8be27d6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Ocean View - 1097 sq ft - Sleeps 2 ### View all photos for Suite Master with Ocean View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/df7635b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Ocean View - 1377 sq ft - Sleeps 4 ### View all photos for Junior Suite Tropical View Double ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/05920b46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Tropical View Double 8.6 Excellent 32 reviews - Garden view - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite Tropical View King ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/0278e451.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Tropical View King 7.8 Good 18 reviews - Garden view - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Preferred Club Junior Suite Ocean View Double ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/05920b46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean View Double - Sea view - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Preferred Club Junior Suite Ocean View King ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/1e3e60de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean View King 8.0 Very good 3 reviews - Sea view - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Preferred Club Master Suite Ocean Front King ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/5fb76379.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Master Suite Ocean Front King - Ocean view - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Junior Suite Pool View Double ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/01006a32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Pool View Double 7.6 Good 5 reviews - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite Pool View King ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/01006a32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Pool View King - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Preferred Club Junior Suite Ocean Front Double ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/01006a32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean Front Double - Sea view - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Preferred Club Junior Suite Ocean Front King ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/950ce78f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean Front King - Sea view - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Junior Suite Water Park View Double ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/12d54cb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Water Park View Double - Park view - 1 bedroom - Sleeps 5 - 2 Double Beds ### View all photos for Junior Suite Water Park View King ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/1e3e60de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Water Park View King 7.0 Good 4 reviews - Park view - 1 bedroom - Sleeps 5 - 1 King Bed ### View all photos for Family Suite -5 guests- Junior with Pool View ![Living area | 55-inch Smart TV with satellite channels, TV, toys](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/0a3ed9f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite -5 guests- Junior with Pool View - 667 sq ft - Sleeps 5 ### View all photos for Family Suite -5 guests- Junior with Pool View ![Bathroom | Separate tub and shower, jetted tub, rainfall showerhead](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/114067b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite -5 guests- Junior with Pool View - 667 sq ft - Sleeps 5 ### View all photos for Suite Master ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/9b2627f2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master - 1377 sq ft - Sleeps 4 ### View all photos for Suite Junior ![Living area | 55-inch Smart TV with satellite channels, TV, toys](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/5d99a925.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - Sleeps 3 ### View all photos for Suite Junior ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/67000000/66930000/66930000/66929913/6c9ec21a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - Sleeps 4 ## You may also like Ad ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/866500/866428/a7a19a74.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos - Pool - Breakfast included - All inclusive - Spa 8.0 Very Good 1,002 reviews $328 nightly $401 total Apr 13 - Apr 14 Total with taxes and fees [](https://www.expedia.com/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=b247b628-eb66-4fc0-8888-954f55926d1a&top_cur=USD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/870000/860400/860332/2d75998a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Puerto Morelos - Pool - Breakfast included - All inclusive - Spa 9.4 Exceptional 85 reviews $492 nightly $599 total Apr 6 - 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All Inclusive Optional Puerto Morelos - Pool - Hot tub - Spa - All Inclusive 8.8 Excellent 442 reviews $245 nightly $300 total Mar 27 - Mar 28 Total with taxes and fees [](https://www.expedia.com/Cancun-Hotels-The-Fives-OceanfrontAll-Senses-Inclusive.h48885098.Hotel-Information?chkin=2026-3-27&chkout=2026-3-28&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=b247b628-eb66-4fc0-8888-954f55926d1a&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information) ## About the neighborhood Located in Puerto Morelos, Dreams Puerto Morelos Resort & Spa - All Inclusive is near the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider Arrecife de Puerto Morelos National Park, or check out an event or a game at El Rey Polo Country Club. Explore all the area has to offer with mountain biking, cave exploring, and ecotours. [Visit our Puerto Morelos travel guide](https://www.expedia.com/Puerto-Morelos.dx180137) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.89496%2C-86.85895&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=t94lV--UL6DZdrjUrSYBeHQC9Ns=) Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580 ### What's nearby - ![Breathtaking ](https://images.trvl-media.com/place/180137/91c140e6-a78d-4ca6-83f5-1d5730a86379.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Arrecife de Puerto Morelos National Park 1 min drive \- 0.3 miles - ![Puerto Morelos beach Mayan riviera Caribbean sea](https://images.trvl-media.com/place/690454137564835840/b5db516e-96e3-49fc-9c9d-0ee2231dea5e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Beach 7 min drive \- 2.0 miles - ![Sand sculpture of Mayan calendar. Truly a work of art!](https://images.trvl-media.com/place/180137/a7a5559f-62e3-4be1-accb-ad55be5a4839.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ojo de Agua Beach 10 min drive \- 3.6 miles - ![Cancun_PuertoMorelosTownSquare_6260342163](https://images.trvl-media.com/place/6260342/91f7d9c0-bd25-4ec3-a5e7-86e5fe431e40.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Town Square 10 min drive \- 3.8 miles - Petempich Bay 6 min drive \- 1.4 miles ### Getting around - Cancun Intl. Airport (CUN) 41 min drive ### Restaurants - Bistro El Beso 17 min drive - Blue Moon 16 min drive - Le Chique 4 min walk - Swim Up Bar 16 min drive - Preferred Club Bar 7 min drive ## About this property ### Dreams Puerto Morelos Resort & Spa - All Inclusive Luxury all-inclusive property near Puerto Morelos Beach Consider a stay at Dreams Puerto Morelos Resort & Spa - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 3 poolside bars. Active travelers can enjoy fitness classes, Pilates, and paddleboards at this property. Treat yourself to a manicure/pedicure, aromatherapy, or a body wrap at the onsite spa. Be sure to enjoy Asian cuisine at one of the 10 on-site restaurants. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a terrace. You'll also find perks like: - 9 outdoor pools and a children's pool, along with a waterslide, cabanas, and sun loungers - Free self parking - Supervised childcare (surcharge), outdoor furniture, and tour/ticket assistance - An elevator, a 24-hour front desk, and a gift shop - Guest reviews speak highly of the family-friendly amenities, breakfast, and pool Room features All 437 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean, spacious rooms at the property. Extra conveniences in all rooms include: - Jetted tubs, rainfall showers, and designer toiletries - 55-inch Smart TVs with premium channels - Furnished balconies or patios, wardrobes/closets, and coffee/tea makers ### All inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) ### Land activities Fitness facilities Kids club ### Lessons/classes/games Aerobics Pilates Water fitness Yoga ### Entertainment Onsite entertainment and activities Onsite live performances Theme parties ## Similar properties ![4 outdoor pools, free cabanas, sun loungers](https://images.trvl-media.com/lodging/61000000/60600000/60598700/60598682/19d6c0a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos - On private beach - Pool - Hot tub - All inclusive 8.2 Very Good 2,186 reviews $327 nightly $399 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=60598682&PinnedHotelID=60598682&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, sauna, hot tub, steam room, body treatments](https://images.trvl-media.com/lodging/37000000/36780000/36776900/36776874/485a332b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Natura Resort & Spa - All Inclusive Puerto Morelos - Pool - Hot tub - All inclusive - Spa 8.2 Very Good 1,385 reviews $305 nightly $373 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=36776874&PinnedHotelID=36776874&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/9000000/8660000/8656000/8655945/61a90729.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated Puerto Morelos - Pool - Hot tub - Breakfast included - All inclusive 7.4 Good 82 reviews $260 nightly $318 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=8655945&PinnedHotelID=8655945&HadPinnedHotel=true®ionId=-1&adults=2) ![Free minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/16000000/15100000/15100000/15099903/d595874f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Riviera Paradise All Inclusive Playa del Carmen - 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All Inclusive Puerto Morelos - Pool - Hot tub - All inclusive - Spa 8.6 Excellent 1,462 reviews $336 nightly $410 total Apr 15 - Apr 16 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=2941578&PinnedHotelID=2941578&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/71000000/70020000/70013600/70013577/e586393f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive Puerto Morelos - Pool - Hot tub - All inclusive - Spa 9.0 Wonderful 1,235 reviews $304 nightly $372 total Apr 9 - Apr 10 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=70013577&PinnedHotelID=70013577&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/866500/866428/a7a19a74.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos - Pool - Breakfast included - All inclusive - Spa 8.0 Very Good 1,002 reviews $328 nightly $401 total Apr 13 - Apr 14 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=866428&PinnedHotelID=866428&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, free beach shuttle, free beach cabanas](https://images.trvl-media.com/lodging/50000000/49270000/49260300/49260249/fe2becd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Sunset Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All inclusive 8.4 Very Good 179 reviews $231 nightly $283 total Apr 6 - Apr 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=49260249&PinnedHotelID=49260249&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/a7310ab2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Caracol Nature Resort & Water Park All Inclusive Corasol - Pool - Hot tub - All inclusive - Spa 7.0 Good 1,439 reviews $256 nightly $325 total Mar 22 - Mar 23 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=66929913&PinnedHotelID=66929913&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=66929913,60598682,36776874,8655945,15099903) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:30 AM - 10 restaurants - 3 poolside bars - 5 bars/lounges - A coffee shop/cafe - A swim-up bar - Couples/private dining - Snack bar/deli ### Restaurants on site - Afthonia - Ki - Miyako - Rue de Rivoli - Vivace ### Things to do - 24-hour gym - 9 outdoor pools - Arcade/game room - Children's pool - Evening entertainment - Fitness classes - Free children's club - Free water park - Full-service spa - Hot tub - Kayaking - Paddleboard - Pilates classes - Playground - Sauna - Steam room - Water sports equipment - Waterslide - Wine tasting room - Yoga classes ### Family friendly - 9 outdoor pools - Arcade/game room - Baby toys - Babysitting (surcharge) - Children's games - Children's pool - Children's toys - Dining table - Free children's club - Free water park access - Lifeguards on site - Playground - Snack bar/deli - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 51,000 square feet of conference space ### Outdoors - Outdoor entertainment area - Outdoor furniture - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar in shower - Handrails in stairways - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual fire alarm - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchair-width doorways - Wheelchairs on site ### More - Banquet hall - Designated smoking areas - Lifeguards ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Jetted bathtub - Rainfall showerhead - Separate bathtub and shower - Toothbrush and toothpaste - Towels provided ### Entertainment - 55-inch smart TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Free bottled water - Minibar ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 1300 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 22 lbs per pet) Food and water bowls are available ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Pet fee: MXN 1300 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ## Frequently asked questions ### Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a pool? ### How much does it cost to stay at Dreams Puerto Morelos Resort & Spa - All Inclusive? ### Is Dreams Puerto Morelos Resort & Spa - All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Dreams Puerto Morelos Resort & Spa - All Inclusive? ### What time is check-out at Dreams Puerto Morelos Resort & Spa - All Inclusive? ### Are there all-inclusive benefits at Dreams Puerto Morelos Resort & Spa - All Inclusive? ### Where is Dreams Puerto Morelos Resort & Spa - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.8 Amenities ### 8.4 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 561 8 - Good 332 6 - Okay 197 4 - Poor 115 2 - Terrible 134 ## Reviews Verified ### 10/10 Excellent #### Syreeta Mar 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Ecerything was amazing!! The staff, cleanliness, loved the caramel cappuccino!! I would go back again. Waking up to the ocean view was the best. ![](https://a.travel-assets.com/ugc/hotel-reviews/1d2dde7f-e0f0-438f-b7ca-7b36fa880350-1772328205273.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e9a071a9-6a84-4335-b385-23b9366a86ec-1772328253371.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dc4cb3d6-e902-4da5-8b4c-ec16d4d46464-1772328253664.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Syreeta Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Chantel Dec 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was so wonderful and personable. We felt so welcomed by everyone. The staff really made the best vacation even better. ![](https://a.travel-assets.com/ugc/hotel-reviews/cc6cc183-ea36-40b6-ab13-1130eb4f88d8-1766848654980.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/12b55a5c-24cd-4bac-9744-2db776d92151-1766848656261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1ce10ff4-a4c5-4339-b6fa-1684c477ccf7-1766848652471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bda0415a-f724-415d-a512-83aaa5657a58-1766848653894.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chantel Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Alexander Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Food was great and kids club was awesome. ##### Alexander Stayed 7 nights in Nov 2025 Verified ### 10/10 Excellent #### Frank M Dec 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very friendly and respectful. ##### Frank M Stayed 5 nights in Nov 2025 Verified ### 8/10 Good #### Olivia Jan 5, 2026 Liked: Cleanliness, amenities, property conditions & facilities Enjoyed my stay here ! Huge shoutout goes to Astrid and Sergio for making this stay great ! Had a wonderful room and enjoy room service. Food options were good but restaurants got packed really quickly so sometimes you will be stuck with trying to figure out what to eat . ##### Olivia Stayed 3 nights in Jan 2026 Verified ### 8/10 Good #### Beatriz Mar 2, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was truly fantastic. The property offers multiple beautiful pools, consistently delicious food, and a team that delivers hospitality with genuine warmth. The staff made us feel welcome from the moment we arrived, and that level of service makes all the difference. It’s especially great for families with young children — the layout and amenities make it easy to relax while the kids have a blast. The only drawback was beach erosion limiting direct beach access, so we had to drive elsewhere to enjoy the shoreline. Not a dealbreaker, but something future guests should know. A personal highlight? The Aqua Therapy experience at the spa — absolutely worth it. A restorative, standout experience that elevated the entire trip. Overall, a memorable stay we’d gladly repeat. ![](https://a.travel-assets.com/ugc/hotel-reviews/b7387405-5470-4bd3-8a9c-b89175cfa889-1772487697712.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e2a891d9-770f-4aef-86c6-19ce4bdc4b4d-1772487697591.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Beatriz Stayed 5 nights in Nov 2025 Verified ### 10/10 Excellent #### Darcy Dec 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Resort was amazing! So many options for pools that it never felt crowded. The food at the restaurants were outstanding and the service was always amazing by all the staff. We will definitely be back and recommend to friend's and family! ![](https://a.travel-assets.com/ugc/hotel-reviews/1879a3fc-b67c-4522-a0bf-5177c4b4b257-1765096876256.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Darcy Stayed 6 nights in Nov 2025 Verified ### 10/10 Excellent #### brittany Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities It was a relaxing vacation ##### brittany Stayed 4 nights in Oct 2025 Verified ### 10/10 Excellent #### Navneet Oct 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, friendly staff, awesome bar, great food, excellent service ![](https://a.travel-assets.com/ugc/hotel-reviews/87e1df0c-c28e-420b-b2a3-79b790c17596-1760116475072.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/304346ee-5ecc-4ec1-96aa-3aebbb41ed1f-1760116469981.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/db62a9d3-0323-4f97-b77c-0d1efd1a260c-1760116471211.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5d8195a2-40d9-4d42-b0c9-52403e47767e-1760116474687.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Navneet Stayed 6 nights in Oct 2025 Verified ### 10/10 Excellent #### Rebecca Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is wonderful, they really go above any other resorts we have been to. ##### Rebecca Stayed 7 nights in Sep 2025 Verified ### 8/10 Good #### yoke yee Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is clean and quiet,staff so nice and polite. ![](https://a.travel-assets.com/ugc/hotel-reviews/65a11b41-59f1-480e-8f56-7551277a829c-1756810228001.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cbd45a88-6c93-42c4-abf4-e07d2c78b592-1756810227838.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/091244d5-9bfa-4069-969e-08194ed665ad-1756810227860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f0115513-7026-496b-87a9-8399ba4da017-1756810228512.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### yoke yee Stayed 3 nights in Aug 2025 Verified ### 8/10 Good #### Aribell Dec 7, 2025 Liked: Cleanliness, staff & service, amenities Professional staff. Entertainment daily. Descent food. Comfortable accomodations. No beach. ##### Aribell Stayed 10 nights in Nov 2025 Verified ### 8/10 Good #### Steve Dec 13, 2025 Liked: Cleanliness, amenities Clean rooms. Just needs general maintenance which I imagine can be difficult in a humid climate. Dont be afraid to ask for another room if you want a better view, they are acommodating. Service was prompt and outstanding. Would recommend this resort on a budget. ##### Steve Stayed 5 nights in Dec 2025 Verified ### 8/10 Good #### Liah Sep 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They have 5 different restaurants and food was good. ![](https://a.travel-assets.com/ugc/hotel-reviews/49c12f34-c572-4dd2-b35f-687154852beb-1757210717011.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1bf662f2-3d94-4d8d-9d17-56bbbda8528c-1757210716378.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8544faa3-fe74-49bb-9448-7552a094b358-1757210715479.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/84de4831-7260-41ba-9a36-57c9775cafce-1757210716603.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Liah Stayed 4 nights in Aug 2025 Verified ### 8/10 Good #### Kiara Vanessa Nov 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff is extremely nice and welcoming, the food is good. The room could use a refresh. But overall, we will be returning every year. ##### Kiara Vanessa Stayed 4 nights in Oct 2025 Verified ### 8/10 Good #### Khristinia Feb 16, 2026 Liked: Cleanliness, amenities, property conditions & facilities We stayed 6 nights Rooms were very clean, staff was nice. Spa treatment was amazing. My only complaint was there was an escape rooms for families to enjoy, not part of the resort. The price was $45 a person, which was fine by us. Our 2 girls wanted to play. They said it would be $90 so we paid with card but was charged $99, the next day we asked why. They explained they charge at 19 pesos. We told them everyone charge at 17 or 16 pesos. They said they don't that is why she said 1,710\. Pesos. So if you want to enjoy the escape rooms, pay in dollars cash. Not in pesos, not by card. They will change you $9 extra. ![](https://a.travel-assets.com/ugc/hotel-reviews/4efff7f9-b788-4fcc-b2a3-db0e098c65be-1771250700204.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e88ae220-6313-42e1-9428-4b3317cecd36-1771250699683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/208c9674-97c4-4ca5-a6b7-da84cc15c157-1771250694310.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0857e154-4eca-4cfa-b5d5-d901654b83f2-1771250695710.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Khristinia Stayed 6 nights in Feb 2026 Verified ### 6/10 Okay #### jeanette Mar 3, 2026 Liked: Cleanliness Unfortunately we will not be going back to Dreams Puerto Morelos, we were really excited and had high expectations based on other reviews. Upon arrival the front desk ladies were not welcoming at all, they were rude from check in to check out, if you arrive earlier than 3 expect to be sent away until after 3 to be given your room and there is no bathroom that accommodates you to be able to change meanwhile you wait. Food at the buffet is mediocre, liquor is cheap tasting. The resort is pretty small so if you travel with younger kids a stroller is not necessary and good luck bringing it up and down the stairs as the elevators in the building are not working. The one good thing about this resort is the entertainment throughout the day targeted for families, this is more of a family oriented resort so everything closes at 11pm which is why I think you get room service. We really wanted to love this place but many workers and incidents in their restaurants made us not want to go back. ##### jeanette Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### BINH Jun 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent services, staffs so friendly and restaurant with so many choice of food. ##### BINH Stayed 4 nights in Jun 2025 Verified ### 10/10 Excellent #### Micael Jul 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities A best option with kids to stay. ##### Micael Stayed 6 nights in Jul 2025 Verified ### 6/10 Okay #### Blair Dec 30, 2025 Staff were wonderful and very helpful! The room was clean but a bit outdated. The pullout sofa bed was a very hard, old and stained mattress. And the room wasn’t very big. The activities were amazing and very kid friendly! Wish they mentioned it is not beach front. There is a small access point to the beach but it’s rocky and not pretty at all. The restaurants were decent. Food wasn’t bad at all. The water slides and pools were our favorite part. Kids loved the waterslides! Night shows were great as well! Overall, it’s a good resort. ##### Blair Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### Kevin Josue Jun 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities People is nice and the food was great ##### Kevin Josue Stayed 4 nights in Jun 2025 Verified ### 8/10 Good #### Maricela Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff. ##### Maricela Stayed 4 nights in Jul 2025 Verified ### 10/10 Excellent #### Benjamin Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing restaurant options. Rooms were super clean and big. ##### Benjamin Stayed 5 nights in Jun 2025 Verified ### 8/10 Good #### Kathleen Marie Jan 17, 2026 Liked: Cleanliness, amenities, property conditions & facilities Room and food was great! The restraunts were good. Ate at an alacarte almost every night. Night entertainment was okay. Things we didnt like...music was very loud at main pool and if they had to move the entertainment inside it was Very loud. My kids couldn't even stand it. There are multiple pools which is lovely where its more relaxing but some are for perfered guests only. No pool/games room ( only 13-17 year olds) which was disappointing for my 8 and 10 year old and even us as adults. No sports area for watching games unless a prefered customer. Beach is almost gone and had crazy sea grass the whole time we were there (just the way things are). Main pool is heated, others are not. Resort is clean, staff were great! ![All the sea grass](https://a.travel-assets.com/ugc/hotel-reviews/283bd0fe-4a3d-4d7f-9ecf-5a3278036d01-1768680557955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room](https://a.travel-assets.com/ugc/hotel-reviews/be43a5c9-2416-4072-9691-8a36958d0ea3-1768680557891.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Water park was amazing](https://a.travel-assets.com/ugc/hotel-reviews/17fe9ce2-7ac1-45e9-a5ea-db1292553c4e-1768680555654.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Infinity pool not quite full](https://a.travel-assets.com/ugc/hotel-reviews/d37c34e1-e3e0-4f2f-8ed0-e3012e000ff2-1768680556264.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kathleen Marie Stayed 10 nights in Jan 2026 Verified ### 10/10 Excellent #### Jennifer Jun 12, 2025 Liked: Amenities The staff was very helpful and friendly from the moment we got there. 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