“We booked through Expedia and somehow got charged directly by the hotel as well. The front desk was helpful when I pointed this out and refunded me noting that it should have just been a hold. Had I not looked at my credit card charges, I would have been charged not just thru Expedia but thru the hotel as well. I’m sure it is lazy processes that allow this to happen but it comes across as shady. They need to look into their processes to prevent this from happening to others.”
“Convenient location close to restaurants, freeway and park. Rooms are spacious, quiet and seemed to be clean. Breakfast was good with good selection. Hotel property is run down, zero curb appeal, inside is dirty, carpet in hallways are filthy, pool and hot tub were not working which would have been nice to know when I booked. Hotel needs a renovation but doesn’t seem like any money is going back into property.”