“The sofa bed was not in good shape. The bed was really sloped downard. It was so bad, we could not use it. I complained to the night clerk, and she just stared at me. I told her it was not worth the extra $45 I spent for the room, since the bed was unusable.”
“We were ready for bed, and when we slipped under the covers - the sheets were uncomfortably damp. The front desk did bring us dry sheets and pillows, but I ended up remaking my bed myself.”