“Ive been wanting to stay here. The stay was GREAT! The breakfast was amazing! The beds were comfortable. The room was actually pretty big and roomy. The rest was as well. The few things I did notice were the rack I the rest was falling off. The freezer needed to be cleaned and I did not like how the curtains on the main bedroom part was far from the window and there was a mirror on the side wall that when you walked passed the room you could see into the room because of the mirror and how the……
“The room was nice but in need of repairs, such as the floor was in need of repair and is dangerous. someone could trip of the wood strips that were coming up. I tripped on them a couple of times. lighting needs to be fixed, and the closet door needed to be replaced the bed was uncomfortable. other than that, it was ok.”
“The lady at the front desk was absolutely rude and unprofessional. My parents traveled from another state only to be told they couldn’t check in early even though they knew they could. She didn’t acknowledge we were there because she was busy on her phone. We returned at 3pm to check in and again she was rude and told us that she didn’t have a king bed available even though the property had little to no occupancy at the time. So she charged us the same price for a double bed. After taking our……
“This location is our go to spot whenever we visit our daughter in Belton. Staff is always friendly! Yoli at breakfast and Adrian at check in are great!”
“TERRIBLE experience. I would avoid this property.
My stay was paid in full, then the next day they placed a $2,000 charge on my card without notice over “alleged damages” without determining any actual repair cost.
Management is extremely difficult to reach and has still not offered a resolution.
I disputed the charge and would absolutely NOT stay here again.
Run and don’t give them a penny.
Value was awful btw, the amenities were either closed or booked up the entire stay and you have to……
“We thoroughly enjoyed our stay. The staff was super friendly and the hotel was very clean. The location was convenient with restaurants and shopping nearby and a short drive to the UMHB.”