“It would have been helpful to know that the property was under renovation/construction prior to booking.
The lobby was completely torn up. Breakfast consisted of a frozen sausage biscuit that had to be microwaved. There was no microwave in the lobby, only in the room from which we had already checked out.
The room itself had fallen into disrepair- chipped paint, missing shower door that was replaced by a curtain and the towel fixture coming off the wall.
All in all, not what you expect from the……
“Upon arrival discovered the restaurant is closed.
Hair from the last guest on the shower wall.
Only half a roll of TP in the bathroom.
Only decaf coffee in the room, tried to get some from the front desk and was told I would have to wait for the breakfast service to open. I came downstairs 3 times to get breakfast and they never opened it and provided any food or coffee. The guy at the front desk was rude and dismissive!
I had to leave the hotel early so I could get breakfast at the airport.……
“I booked the hotel but 20 minutes later I realize zed I got my dates mixed up, and should have booked it for the follow my weekend. I immediately contacted Expedia, who said they would look into it. They soon responded to me, stating that the hotel never responded to them, and thus I am out $300.”