“The hotel was conveniently located to where I needed to be. There was no elevator at the property and I was with my elderly mother, and luckily, they had one room left on the first floor, which would’ve been disastrous if they didn’t. Second, when I got a text asking how my stay was I let them know that there was hair in the bed when I pulled the covers back and the only response I got was that they were sorry to hear that. They never asked if I wanted the sheets changed or offered to change the……