“The heater was very noisy. There were three people in our occupancy. On the second day of our stay, we went to the counter to ask for bath towels, but the counter staff were only willing to give us two copies. If I want three towels, l would need to pay.😠
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“The room was clean and comfy. But the property was not well maintained up to standard. When we entered the room, we heard the water constantly running in the toilet tank. Opened it and found the water inlet soft tube was interfering with the flapper. Fixed it. The we saw the towel hanging bar was tilted. The bar actually was not installed properly. 4 exposed #8 screws clamped the bases of the hanging bars to the wall. Totally unprofessional. The hotel rooms are built from apartment buildings.……
“The hotel is charming, clean, fabulous location and I loved that looked out to the water. However, our TV didn't work and when I asked the staff if I was doing something wrong, her answer was "some of our TVs don't work" and just shrugged. Not a big deal, but still it was odd and not great customer service because there wasn't even an apology. Also, we stayed 2 nights and although I don't need room service to make beds, they only left enough coffee for one morning and there was only one packet……
“Room was very clean, staff was excellent, the bed was extremely comfortable and the hotel was close to I-5. If ever back in the area would certainly plan on staying there.”
“I needed an early check in for a wedding timeframe. I called a couple days ahead, they said they were fully booked but to call back day of. I did that, spoke with front desk gal, Emmie ( spelling?) anyway she said she would work on it, I was about a hour and half away.
When I walked in she said, she had helped the staff and got a room ready for us.
WOW! Such great service...
The morning breakfast is exceptional.
I will definitely stay here again.”