“We were robbed. Staff didn’t seem to be shocked about it or sympathetic. It is advertised that there is CCTV but when it came to us needing it, they told us it doesn’t even work - and because of this, police said there was nothing they could do as there was no “proof”.
We went out for dinner for 1 hour with our one and only key, after ensuring our door and windows were closed and locked. We came back to find our door and bags wide open with our belongings strewn across the floor. We frantically ……