“All facilities was good, but the staff was not helpful at all. We have another booking with birthday celebration. But we were assign to different floor, after on next day, they assign us to a extra broken table place for birthday breakfast. The fruit plate need to peeling on our own.... there are no fork, spoon or knife for help. We think this hotel seems not welcoming family travel. They seems prearrange those foreigner with better sit arrangement.”
“I choose this hotel because it is near the MTR station. It takes 3 minutes walk from exit D1. It is really good. As I go with elderly, We have to go into the station with lift or escalators. However no escalator going down. We need to walk a fairly long way to find another entrance.
The staffs are friendly and helpful. But the air-conditioners are not working well enough under extremely hot weather.”