“The Amway is an amazing hotel. My wife and I always stay when we attend an event in Grand Rapids. The hotel and staff never disappoint. The front desk staff always has an answer for me when I need something. Thanks again!”
“Do not stay here until the renovations are done. The Expedia listing hides the construction entirely. At check-in I was told only one wing was affected. That was false. Both wings are under active construction, with noise all day that blew up my scheduled work calls.
When I asked the front desk (Victoria) for the manager's contact information, she flat-out refused. A hotel that will not let you escalate a complaint is a hotel that does not care about its guests.
This is not worth the price,……
“Everything was clean. The sheets, bedding, and towels were really soft. The building was awesome. So many amenities including the library and game rooms. Views were great from this location in the building. I would definitely stay here again. ”
“Beautiful historic inn renovated but keeping the traditional features throughout The inn keepers were awesome helping with local eatery suggestions and preparing amazing, unique breakfast options. Thank you for wonderful, comfortable atmosphere.”
“The staff were extremely helpful, the food delicious, and the grounds and amenities were first-rate. Like many Victorian-era buildings, this one shows a little wear on the exterior. Other than that, a delightful stay.”
“Everything from the location (everything walkable from Inn) to amineties (Jacuzzi, board games, pool house) to breakfast (freshly made from scratch), and snacks (including free happy hour drinks). The same staff have all worked there for years and really work well together. I felt like I was visiting family. The rooms were super comfortable.”