“This is a nice hotel in a great location. It is a bit more geared toward conferences than family trips, although it would be fine for either. Two things kept it from being great, check in and parking. I've heard many a speach from front desk staff at check in explaining where things are and giving general information, this staff offered nothing really. They collected extra fees and handed out key but that was it. Given the hotel has a kind of disconnected layout this was a bit frustrating.……
“I received several emails from the company prior to our trip . I called at 230 to see if we could get early check in . The lady said that if I had not received an email or text with the code to the door, then that meant I could not so we waited at the condo pool until the code was supposed to come through at 4 o’clock. At 4:10 I called to let them know that I have not received the code when check-in was supposed to be at four. The guy I spoke with told me that we did not receive the code……