“I'm going to be fair and balanced on my review. First, the check-in was very antiquated, using fill in the blank forms and lack of awareness of who the guests are. Either Orbitz didn't communicate effectively or their system is very lacking. When arriving, I provided my orbits reservation and showed the receptionist the hotel provided email announcing my reservation. After going through all the steps the reception is asked me for payment, which had already been made through the orbits platform.……
“The views are breathtaking. Nature at its best. Breakfast was included and was very tasty. The hot tub was a plus and my family and I thoroughly enjoyed it. The staff were pleasant and very helpful. I would definitely return.”
“From the first day, our experience was disappointing. We asked to join a guided hike but were told there wasn't one because the receptionist was also serving as the guide that day. Later, around 4:00 p.m., we went to the central area and discovered that a hike was actually scheduled to leave at 4:30 p.m. However, it didn't depart until 5:30 p.m., which meant we had to rush up steep, challenging terrain to make it back before dark. It felt unsafe and poorly organized.
On both nights, mosquitoes……
“The way up the mountain requires a 4x4 vehicle from how steep the hill is. Beautiful views of the mountain range with a view of El Peñol. The attention was amazing with fair prices for the beverages and bottles.”