“3 rooms booked for out of town guests at a funeral. I was 40000 ft in the air flying at the time the guests started to arrive. Guest were told there is only 1 room booked. Guest had to spend their own funds and book room to stay. Shameful. I appologized to guests once I landed and found out. I ran to IHG cochin and found 3 rooms booked. Front desk was very ignorant how things work. Very rude but called me Sir a thousand times. Unappologetic. I use IHG so thought it would be fine. But……
“3 rooms booked for out of town guests at a funeral. I was 40000 ft in the air flying at the time the guests started to arrive. Guest were told there is only 1 room booked. Guest had to spend their own funds and book room to stay. Shameful. I appologized to guests once I landed and found out. I ran to IHG cochin and found 3 rooms booked. Front desk was very ignorant how things work. Very rude but called me Sir a thousand times. Unappologetic. I use IHG so thought it would be fine. But……
Saji