“Hotel was in good order, appeared very well managed. Room was spacious and more than adequate for my 10 days. Must express my deepest thanks and respects to all the on site staff who were always amazingly helpful and courteous. The restaurant food was wonderful, and they also catered for slight alterations to meals to accommodate individual tastes. Thank you all for enhancing my stay with your kindness. Bless you all.”
“A very helpful staff. Very respectful and kind. There was a. Breakfast and was tasty. The pool was refreshing. Room was clean, only criticism- no bidet.”
“This is an immaculately cleaned hotel. That’s what is most impressive to me. Inside the rooms and the grounds are well kept. Breakfast service offered a variety of food and drinks to choose from. The bar area is very nice with lively music playing in a clean and relaxing environment!”
“Das Essen war gut, das Personal auch sehr nett un professionell. Aber es gab viele Mangel im Zimmer. Mir wurde zweimal das Zimmer getauscht, weil es irgendwie immer Probleme gab.”
“The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done.
I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel.
I……
“Checking in and out was a HORRIBLE experience. The hotel claimed we did not have a reservation even after giving them the booking number. I had to call the hotel.com office to sort out the entire mess. Upon check out, the hotel claimed non paynent even after viewing the receipts that stated 'paid'. Once again the hotle.com office had to be called. But the hotel itself would not answer their phone. The front desk has alot to learn about customer service. ”
“The staff were friendly, helpful, and courteous. When something was wrong staff members responded fast to my needs. Moses was very kind and helpful. The hotel has good cleaners as well. However, breakfast was not so good as expected (buffet style dishes appear in the restaurant area, but it’s just for presentation).”