“We had mixed feelings about our stay. Unfortunately, our experience at check-in was disappointing. We were initially given the wrong room, despite booking a different room type. The reception staff were not particularly welcoming or helpful, which made for a poor first impression.
After returning to reception and explaining the issue, the staff corrected the mistake and moved us to the room we had originally booked, which we appreciated.
While the room was clean and comfortable, it was much……
“We had mixed feelings about our stay. Unfortunately, our experience at check-in was disappointing. We were initially given the wrong room, despite booking a different room type. The reception staff were not particularly welcoming or helpful, which made for a poor first impression.
After returning to reception and explaining the issue, the staff corrected the mistake and moved us to the room we had originally booked, which we appreciated.
While the room was clean and comfortable, it was much……
Anthony