“The property was beautiful, the food and drinks were great, the room was clean. However, the service was slow sometimes due to a lack of staff. Also the air conditioner acted up sometimes.”
“It was beautiful to stay at Simantro Resort. Amazing food, amazing beach and I really appreciate the free activities throughout the day Simantro Resort has put in place”
“The hotel is really new and certainly 5 star standard. Beautiful pools, rooms, facilities. Sadly let down by awful service. Many members of staff (more so junior) have 0 desire to be there and reflects in service standards. You’re asked to reserve restaurants, yet never 20 % full when I stayed, exemplified one night when I was asked to leave as I had no reservation - despite being 8 people in the restaurant with a capacity of 50+.
The GM did a great job to resolve but generally terrible……