“Lovely hotel in a quiet little town.
Staff were incredibly friendly - the pool was very well maintained and went down onto a private beach.
Breakfast was gorgeous - the fresh orange juice was an absolute stand out - and the evening meals were all delicious.
The little freebies in the room on arrival were a lovely touch and reinforced the impression of a hotel that cared about it's guests.
There were two gyms, one indoor and one outdoor with the indoor one having recently been……
“The property was beautiful, the food and drinks were great, the room was clean. However, the service was slow sometimes due to a lack of staff. Also the air conditioner acted up sometimes.”
“A lovely hotel, within working distance to Hanioti town, Also a short cab ride at a cost of EUR 7 to Pefkohori. The staff were all very friendly and helpful and a great asset to the hotel.”
“Wir haben ein normales Zimmer mit 2 Schlafzimmern gebucht und haben uns sehr auf den Urlaub gefreut. Lange war nicht die Freude! Nach Ankunft wurden wir zwar am Empfang nett begrüßt, jedoch nach Unterbringung im Zimmer hat uns das zugewiesene Zimmer den Boden unter den Füßen gerissen! Das Zimmer hat nach extrem muffigen Keller GESTUNKEN! Unsere Anziehsachen haben noch tagelang danach gestunken! An den Holzmöbeln wie Bettgestell, Regaltüren waren sogar ganz schwarze Flecken bzw. SCHIMMEL……
“The hotel is really new and certainly 5 star standard. Beautiful pools, rooms, facilities. Sadly let down by awful service. Many members of staff (more so junior) have 0 desire to be there and reflects in service standards. You’re asked to reserve restaurants, yet never 20 % full when I stayed, exemplified one night when I was asked to leave as I had no reservation - despite being 8 people in the restaurant with a capacity of 50+.
The GM did a great job to resolve but generally terrible……
“Abbiamo molto apprezzato la tenda familiare con piscina privata, anche perché fortunatamente i vicini erano tranquilli e rispettosi. La spiaggia e il mare sono stupendi, anche se la baia è ampia e vi si affacciano molte altre strutture. Il personale è gentile. I corsi di pilates e yoga sono una interessante opportunità.”
“Ok stay, but some details did not match a 5-star luxury suite experience
Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional.
That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh……