Dreams Acapulco Resort & Spa

Overall, I was disappointed with this resort. The food was absolutely horrible (limited variety and it was often cold). Secondly, unlike Cancun and other vacation destinations in Mexico who cater to large int'l travelers and speak English, the Dreams staff spoke very little English. The resort is located in a nice location but it's dated and is in need a renovation. This resort geared towards a "families / kids" then adults. Single adults or couples that want to get away you may want to try another resort. Lastly, when I was trying to relax on the resort's private beach, there were a lot of local people that were walking up to the guest and trying to sell stuff (They were relentless). The resort security said nothing! It was also a safety issue since I was traveling alone. I wouldn't recommend this resort.

The hotel opened 24 days before arrival by us. Too many things weren’t ready, like 3 of their restaurants weren’t open. Only 2 of 5 elevators were working. They put me in the wrong room despite asking explicitly what kind of room it was. They moved me the next day but the AC didn’t work the first 3 days. Food and drinks were inconsistent for quality and it was obvious their staff seriously lacked training. Nice people doing their best to serve, but poorly trained. That said, there were many aspects of the trip we really enjoyed. Pool and crew were excellent. Attention from staff was very good. But things like getting maintenance to our room 5 different times to finally fix the AC was frustrating and involved a lot of my vacation time. Oh! And there were two occasions where untrained staff were going to restrict my access to the restaurants for dress code violations.. both times upper management checked me out and passed me. And later they let people in wearing beach attire... to many things not right.