Posted Sep 26, 2016
We booked a suite, but when we opened the door, the only "suite" thing about it was a table randomly placed in the middle of the room (without chairs). We ended up getting a smaller room for the same price, due to the hair on the floor in the bathroom and in the sink, along with toothpaste/spit in the sink. The window was wide open and the plaster around an adjoining door frame was chipped and cracked. The main door was difficult to close, like it wasn't a square fit.
I had to rent a roll-away bed even though I booked a suite, but ended up needing it anyway for our replacement room.
We weren't even offered an apology by the manager before we left!