“Dear Four Seasons Jakarta Management Team,
I am writing to formally express my disappointment regarding a highly unacceptable experience during our recent stay at your hotel.
I chose Four Seasons Jakarta specifically to celebrate my parents’ anniversary, expecting a memorable and comfortable experience that reflects the reputation of your brand. Unfortunately, what occurred was deeply disappointing and frankly unacceptable for a hotel of this standard.
When my……
“The hotel is a bit old, but still well maintained. It is great for commuting to Central and South Jakarta. The room was large and very comfortable. The best part of my stay was the staff - both Vincen and Putu at the reception were extremely helpful and professional. Catering was also great - the food options for breakfast were diverse, and I also enjoyed the dinner buffet a lot! Very happy with my stay and I would recommend it to friends and family. ”