Host communicated well, but initiates through the VRBO app so best to have that. This unit was good at the price point, convenient to the airport. It was clean, but portions of the unit looked hastily done and not well finished. Externally is not wonderful. There is no hot tub, there is a tub, it is not a spa/jetted nor multi person (a normal bathroom tub in the bathroom). There was no grill and not much in the way of cooking condiments like oil, spices, etc. That may improve as the season moves along. Also no shampoo and soap during our stay. This is still a great value at the price and would still recommend as long as you are not expecting a fully polished location. We found getting into town quite easy and not far from grocery or things to see/do.