I paid for a suite that had a king sized bed and jacuzzi tub MONTHS in advance. We traveled to Anchorage for a business trip. When my husband and I arrived, our truck got stuck in their parking lot because it was not plowed. The parking lot was very compact and really only meant for small cars. Then, when checking in, the front desk staff were rude to us. When we got to our room, only to find out it was a DOWN GRADED room with 2 full sized beds and a shower in the bathroom. When we confronted the front desk, they said they overbooked the suites and placed us into a smaller room, and didnt "charge" my card for the suite.... which they did. The front desk didnt even inform us of the room change when we checked in. The room they gave us was NOT very clean, the coffee bar was not stocked, tissue box was empty, and the "bathroom" sink was not cleaned. 10/10 would NOT recommend this hotel.
