Royce Hotel & Casino

The bathroom was very, very dirty. I cleaned the bathroom floor with the bathroom floor mat. Likewise, the floor of the room was dirty. I called the attention of the manager on duty and the best that he can offer is apologize, asked me to be patient, to transfer me to another room. I declined the offer to be transferred, bec who knows the room is dirty again & I would end up cleaning. The bathroom walls are full of mildew. I also informed the front desk by calling that a room near our room has its doors open. It took 3 calls, before a security personnel went up to check up on the room. No sense if urgency!!! So, according to the security, the room is open, but nobody is inside. Breakfast is too expensive. For 800 pesos, there are very few options. The following day, I asked the progress of my complaint. The front desk has no idea. So it means to say, my complaint fell into deaf ears. The management just brushed away the complaint. I have pictures & video of how dirty the floors were. A dismal overnight stay in this hotel.

This was a beautiful hotel with very clean room and an excellent breakfast buffet.

Room was spacious. But there was probably a leak in the glass divider in the bathroom. The entire bathroom floor would get wet when taking a bath.