Ratings based on 378 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Dirty pool, cold whirlpool
Posted Jun 23, 2017They couldn't find my reservation and did nothing when I showed email confirmation. I had to called Expedia. They gave my room to someone else by mistake but I was the one handle the call which should had been them
Recommended
for Everyoneby A verified traveler from Corpus Christi, TX
Conveniently located hotel
Posted May 11, 2017
Pros: Convenient location
Location: Very close to University of Michigan
The hotel was easy to get to and very comfortable. I thought the front desk clerk when I checked in was a little sullen, but all of the other staff were friendly.
by A verified traveler
What a joke
Posted May 4, 2017
Pros: Arrived late left early !
Car was NOT broken into or vandalized .
Cons: Previously a Days Inn, should've stayed one. Expect more from Comfort Inn.
On site Manager only has general manager Travis Savaya .
Location: Comfort Inn ( former Days Inn ) managers card still says Days Inn
2380 Carpenter Rd
Ann Arbor MI 48108
Obscenities written on wall next to bed with black marker. Heavy marijuana smell in main hallway of hotel.
Smoking cigarette's in pool and spa area ( which prohibits this )
Complaints to staff didn't seem to matter.
by A verified traveler
Convenient location
Posted Apr 26, 2017
Pros: Location
Cons: Room quality and staff ability to address issues.
Staying for a couple days. The staff upon arrival was very pleasant and welcoming. Room had stale odor, broken bed frame, and if not out before 10, room wasn't cleaned. Reporting these issues seem to fall upon deaf ears.
by A verified traveler
Posted Apr 12, 2017
Was ok most of the time doors to get in were unlocked. The hot tub was green.... Close to where I had to go...
Recommended
for Everyoneby A verified traveler from Grover Beach
Very convenient to family and friends
Posted Apr 12, 2017The only negatives were the spa was not working properly, my room door needs adjustment (sticking), and the key cards don't hold their programming. But staff were very accommodating. The room was very comfortable and clean.
Recommended
for Everyoneby A verified traveler
Perfect for our needs
Posted Apr 10, 2017Just needed a quick overnight. Great price and added bonus of breakfast included
Recommended
for Everyoneby A verified traveler
Nice hotel close to work and restaurants
Posted Mar 29, 2017I forgot my jacker n i got it , excellent experience.
by Ann M
Posted Mar 29, 2017 on Hotels
Went on a college visit, hotel was much nicer on the inside than it appeared on the outside. Bathroom lock was broken and the hotel computer did not have internet, but the girl at front desk was wonderful.
by A verified traveler
2 day trip
Posted Mar 21, 2017 on HotelsThe hotel was in a great location. Great place to stay as long as you do not need any assistance from front desk. Manager was on a call during entire check in. Asked for fresh coffee and was told fresh coffee should have been done before she started. Rooms were nice and beds comfortable.