Aroa Beach Romantic hotels in Rarotonga, Cook Islands

Based on the price paid we were very pleased with our hotel choice. Sanctuary is a small quiet quite private part of the Rarotongan resort. Beach and snorkelling excellent all facilities in reasonable order. Looked all around Raro and did not find any other resort that we would have preferred to be at. Service a little slow but we always received everything expected. The option of using all facilities at the Rarotongan suited us as we preferred the bar area and to eat lunch there. Hotel was fully booked and only one person complained to us about not being satisfied. Not 4.5* but based on the sub $300/night paid for a absolute beach front room we had no complaints.

Hotel Rarotonga was a beautiful place. The grounds were nice and the beach/lagoon was even better. We were disappointed in the service of the restaurant and some of the staff at the front desk. The restaurant staff were very busy and there were 3 times we were not acknowledged at all when we sat down. We finally realized we should order at the bar then find a table. The front desk staff were not very helpful with money exchanges and did not seem to care if we needed assistance. There was a wonderful older woman who helped us, she usually worked the shop, but also ran the front desk a couple of times. For the price this hotel should have enough staff to run a restaurant efficiently and have front desk staff who know the meaning of customer service.