“This was our first time visiting Arden House and we are so glad we went. Lucie was a fantastic host and gave us a lovely welcome. We stayed at room 3 on the ground at the back of the property, and the room was brilliant. It was immaculately clean, bright and airy with two lovely big bay windows. It had a great en-suite toilet, basin and shower with towels, complimentary shower gel, slippers and dressing gown. There was tea and coffee making facilities/kettle cups etc. and two bottles of water……
“Room was very dirty. Pillows had stains on them. The carpet had stains and the walls were peeling and had stains. The silicon around the sink and shower was dirty and had mildew. Dead flies on the window sills. Drawer inside the bathroom was laying on the floor. Rising damp on the bathroom ceiling and the bathroom fan was dusty. Grotty room overall. Breakfast was nice and the staff were nice and friendly.”