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Cascades Mountain Resort, Ascend Hotel Collection

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Indoor pool
Indoor pool
Indoor pool
Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Overview of Cascades Mountain Resort, Ascend Hotel Collection

Cascades Mountain Resort, Ascend Hotel Collection

3.5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
201 Sugarloaf Road, Hendersonville, NC, 28792

Explore the area

  • Popular LocationBlue Ridge Mall2 min drive
  • Popular LocationTeam ECCO Ocean Center and Aquarium9 min drive
  • Popular LocationJackson Park10 min drive
  • AirportAsheville, NC (AVL-Asheville Regional)12 min drive

Choose dates to view prices

About this area

Hendersonville

Located in Hendersonville, Cascades Mountain Resort, Ascend Hotel Collection is near the airport and in the mountains. Jump Off Rock and Carl Sandburg Home National Historic Site are notable landmarks, and some of the area's activities can be experienced at Saint Paul Mountain Vineyards and Moonshine Mountain Snow Tubing Park. Traveling with kids? Don't miss Elijah Mountain Gem Mine. Relax and indulge in the area's winery tours and health/beauty spa, or seek out an adventure with ziplining and horse riding nearby.
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Map

What's nearby

  • Blue Ridge Mall - 2 min drive
  • Mineral and Lapidary Museum - 5 min drive
  • Saint Paul Mountain Vineyards - 6 min drive
  • Team ECCO Ocean Center and Aquarium - 9 min drive
  • Jackson Park - 10 min drive

Getting around

  • Asheville Regional Airport (AVL) - 12 min drive

Restaurants

  • Old Orchard Tavern — 1 min walk
  • Underground Baking Co. — 5 min drive
  • Umi — 5 min drive
  • Mona Lisa — 5 min drive
  • Renzo's Ristorante — 5 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

3.5-star family-friendly hotel near Blue Ridge Mall
Along with a restaurant, this smoke-free hotel has an indoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a coffee shop/café, and a snack bar/deli are onsite. All 100 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hendersonville hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

3 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 3 spa tubs
  • Billiards/pool table
  • Children's pool
  • Indoor pool

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • Gift shop/newsstand
  • Newspapers in lobby
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference center (2100 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bathtub
  • Braille signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Portable bathtub seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Renovated entire property - September 2016
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Iron/ironing board

Similar properties

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Parking included
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3 star
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Washer and dryer
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Guest rating 3.5+
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Hotel
Hotel

Policies

Check-in

Check-in from 4 PM - 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 287 out of 847 reviews
5 - Excellent 34%
Rating 4 - Good. 273 out of 847 reviews
4 - Good 32%
Rating 3 - Okay. 149 out of 847 reviews
3 - Okay 18%
Rating 2 - Poor. 102 out of 847 reviews
2 - Poor 12%
Rating 1 - Terrible. 36 out of 847 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities
Write a review

2/5 Poor

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
not as nice as we expected
Stayed 2 nights in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but they are working on upgrades. Big indoor pool and would be great for weekend with the rugrats in tow
Stayed 2 nights in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy when we arrived. The couch had residue all over it. Broken potato chips in drawers. Residue all over shower curtains. Pubes and hair in towels. The bed was so stiff. The hot tub water smelled dirty. No breakfast was served. Will not be staying here again. The only reason we stayed was because all other hotels were booked.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a quick night while traveling through mountain area & pool &hot tub area made it perfect relaxing night after day of driving and hiking!
Stayed 1 night in Oct 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nearly all the rooms in this hotel face inward onto the indoor amenity complex with pools, water slides and hot tubs. Unfortunately this makes the rooms very dark since you have no outdoor exposure. Can't tell when the sun rises or sets. We were there over a holiday weekend and the noise level around the pools was quite high. Like many hotels that use the COVID issue to eliminate any type of food service, this was disturbing since the Expedia site did not alert us that the bar and restaurant were closed. Breakfast consisted of picking up an orange or apple from a basket, a muffin in plastic wrap and water or regular coffee. We would have certainly chosen one of the more mainstream name brand lodging facilities had we known the real conditions of this property.
Stayed 2 nights in Sep 2021