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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Comfortable hotel near Blue Ridge Mall

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Interior detail
Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Indoor pool
Reception

Reviews

6.8

Popular amenities

  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Hot Tub
    Hot TubHot Tub
  • Pool
    PoolPool
  • Air conditioning
    Air conditioningAir conditioning
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Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
201 Sugarloaf Road, Hendersonville, NC, 28792

What's nearby

  • Blue Ridge Mall - 3 min drive
  • Burntshirt Vineyards - 5 min drive
  • Pardee Hospital - 6 min drive
  • Jackson Park - 7 min drive
  • Elijah Mountain Gem Mine - 10 min drive

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-Fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Binion's Roadhouse - ‬3 min drive
  • ‪Cookout - ‬18 min walk

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel near Blue Ridge Mall
Located close to Saint Paul Mountain Vineyards, Cascades Mountain Resort, Ascend Hotel Collection provides a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the 3 spa tubs. The on-site American cuisine restaurant, Old Orchard Tavern, serves dinner. Free WiFi in public areas is available to all guests, along with a garden and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self parking
  • A 24-hour front desk, concierge services, and a TV in the lobby
  • A vending machine, 3 meeting rooms, and smoke-free premises
  • Guest reviews say good things about the pool
Room features
All 100 rooms include comforts such as air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 spa tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2,100 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Spa tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Cascades Mountain Resort, Ascend Hotel Collection?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Cascades Mountain Resort, Ascend Hotel Collection on Aug 11, 2024 start from $72.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cascades Mountain Resort, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cascades Mountain Resort, Ascend Hotel Collection?

Self parking is free at this property.

What time is check-in at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; Check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Check-out is at 11 AM.

Where is Cascades Mountain Resort, Ascend Hotel Collection located?

This family-friendly Hendersonville hotel is located near the airport, within 3 mi (5 km) of Blue Ridge Mall and Saint Paul Mountain Vineyards. Elijah Mountain Gem Mine and Jump Off Rock are also within 9 mi (15 km).

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.8
Rating 10 - Excellent. 260 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 135 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 2 nights in Jul 2024

4/10 Poor

Tina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was never anyone at the front desk. We could never get towels then on the site. It was saying that it had a restaurant. It did not have a restaurant that was open. I put my brother in there, thinking it was gonna be convenient for him because he didn’t have the means to do a lot of things coming from Florida so I thought it would be fun at the Cascades hotel. Would it be a pool and a restaurant and here the restaurant was closed did not know that And then he said that it could really be an awesome place. It had so much potential but nothing was happening. There was never any help at the front desk and he couldn’t get towels and the person really to talk to is my brother about his stay. I was just upset that he didn’t enjoy his stay from Florida when I was thought. Cascades was the place to stay here in Hendersonville.
Stayed 5 nights in Jul 2024

8/10 Good

Kimberly

Traveled with family and small children
Was our first time. Was good. Didn’t like the feeling unsafe there by the pool. There was people coming in without keys, doors were unlocked. I asked they said all doors locked but we checked they were not, there was a guy in pants and back pack sleeping on the lounge chair by pool forv5 hrs. . Didn’t like staff smoking up front outside doesn’t look good or smell good. I really had fun with my grands there, I will go back again see if it was just one in million chance . Probable out off season to hot tubs down and bathroom down by pool. Gift shop closed. Maybe high season it opens or maybe maintenance I will still recommend this resort. Was nice.
Stayed 2 nights in Jul 2024

4/10 Poor

harry

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
no food empty vending machines. had to carry luggage up stairs (83 and 85 yrs old). Prepaid in full earlier for a crappy room. Beds should be destroyed. Room key did not work - another trip down stairs. Was told no breakfast available. Would not ever stay in a place like this.
Stayed 1 night in Jul 2024

10/10 Excellent

Jesus

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Jessika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back
Stayed 1 night in Jul 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed had mouse droppings in it there qere roaches, none of the amenities that were mentioned on rhe website were available
Stayed 1 night in Jul 2024

2/10 Terrible

Deborah

Traveled with partner
This place was not at as advertised! Rundown, no restaurant, hot tub out of order. We did not stay, rather moved across the road to Ramada! Do not send people to this place.
Stayed 2 nights in Jun 2024

4/10 Poor

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed but made it work for 1 night. The heat throughout the building is almost unbearable. You’ll be drenched in sweat just trying to get to your room. No elevator to assist with luggage or people who cannot take stairs. Room was dirty with crusted buildup on the back of the toilet and a roach trap found under a chair. We were woken up at 10pm with our 4 small children by someone trying to come into our room and then again a 2nd time by the hotel clerk saying that they must have made a mistake because they didn’t show us booked in that room even though we checked in at 4:30pm that day. The hot tub areas were shut down, main pool was open. All the pool chairs were tattered, bent, and lopsided. The entire place needs a major upgrade. Their Health score showed at 96 but I think the health department was extremely generous. It will not be a place I would recommended.
Stayed 1 night in Jun 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was closed. No AC in the main areas of the hotel, not clean, paint was chipped, blood spots in the bathroom floor, but front desk was very helpful and we canceled the reservation and went elsewhere. There was also no WiFi and only thing on property that was open was the pool.
Stayed 1 night in Jun 2024

4/10 Poor

Ute

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Restaurant closed, hot tub closed. No breakfast. Gym closed. Overall false advertisement. Don’t stay there
Stayed 3 nights in Jun 2024

8/10 Good

Rickie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in with "Katelyn" who was an awesome young lady, very helpful and efficient. She got 3 of us checked in, 3 different rooms, in about 5 minutes! Had a problem with in-operative keys and she solved that issue immediately!
Stayed 1 night in Jun 2024

2/10 Terrible

Anne, Kennesaw

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has no breakfast, no gym, spa has been down for a year and no wifi. I called to confirm my reservation and was told that they were cancelling reservations for 2 days due to no hot water. Debbie refused to initiate a relocation to another hotel. I had to call Expedia and they helped me. They still were taking reservations for this hotel with no hot water. I really hope this hotel can get it together I used to live going here before camp each year. Choice privilege should close it down until they can properly run it.
Stayed 1 night in Jun 2024

2/10 Terrible

Johnathon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

amanda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs some much needed TLC. Very run down.
Stayed 4 nights in May 2024

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Clarence, New York

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at cascade mountain resort for one night i was booked for 4, and it was one of the worst experiences I've ever had. I strongly believe this property should be removed from the website to prevent others from having a similar experience. First, the cleanliness of the property was unacceptable. Upon arrival, I noticed that lobby was unclean, and there were stains on the carpet and all the lobby furniture. It was evident that the property had not been properly cleaned a while which is completely unacceptable the wi-fi was non-existent in the rooms, overall my stay at the cascade mountain resort was a nightmare. i ended up checking out the next morning an checking in to the best western across the street. I urge you to remove this property from your website to protect other travelers from going through what I did. Save your money and sanity, and book else where Clarence Jackson 5/22-5/25/2024
Stayed 3 nights in May 2024

4/10 Poor

Lori

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Absolutely no wifi except at front desk, no amenities except for pool the pool was very nice indoor pool but no hot tubs working, the place looked like the owner was barely keeping it open and it looked online and stuff that was there that I don't understand why you couldn't use was beautiful looked like if it was running properly would be a great place to go but it was not.
Stayed 2 nights in May 2024

2/10 Terrible

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Hayley

Traveled with family and small children
This stay was absolutely horrible!! We get there and are told the hot tubs are down, the fitness don’t work, the drink machines are out of order, no breakfast, no restaurant. We paid over $250 for 2 nights for my sons birthday, we found dirty men’s boxers in the drawer, there was blood stains on the kids sheets, and hair all over it. We asked for a refund, and they only give us $40 back, this is unacceptable, definitely do not ever go to this hotel. Even the lady running the desk at the time of our visit said she knows how bad the rooms are and understands our frustration. That is RIDICULOUS.
Stayed 2 nights in May 2024

6/10 Okay

Shirley

Traveled with group
Disliked: Staff & service, property conditions & facilities
The services were not operational. Rooms were not adequately equipped. Lights were out. Two hangers in a closet.
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Beautiful
Stayed 1 night in May 2024

2/10 Terrible

Troy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, Musty smell, dirty sheets, paint peeling off the walls and ceiling.
Stayed 3 nights in Apr 2024

6/10 Okay

Sasha

Business traveler
Disliked: Cleanliness
The only thing I did not appreciate was the bed bugs and them acting like they couldn’t fix me a room for free. They actually told me they didn’t have a room But expedia said other wise
Stayed 2 nights in Mar 2024

6/10 Okay

Trent

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities
No hot tub no wifi no breakfast no workout room,restaurant shut down game room is gone drink machine/no vending machines its slowly going down and its sad bc this place was beautiful,and booming but just like most the plandemic messed everything up
Stayed 1 night in Apr 2024

General hotel information

Reasons to Book
Indoor Pool & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
3.5