Ballard Nature Center Tours

Kevin at the front desk was kind, courteous and most friendly— super nice and accommodating young fellow. Also, Liz, who works her rear end off at the morning breakfast is amazing— worth a good tip every day. Super disappointed, however, in the breakfast—NO fault of Liz or her crew that works for breakfast. Have been going to this hotel at least once a year for many years now. They always have various college, possibly high school teams in the Hotel. This year, the teams seem to be less courteous and have to wonder how their rooms look when they left. They would come to the breakfast and devour simply everything. As an example this morning, I was there before 8 AM and basically all that was left with scrambled eggs and some sausage links. No fruit, no milk for cereal no oatmeal no bagels or pastries and even all the juices were empty. Several people in my party did not have breakfast included with the room and I paid an extra $20 a day to get nothing to eat. Several people that came after 8 AM were very upset and I feel Hilton will lose customers over having these teams in House. Wondering if these teams are more stable than the average paying customer. Also in the room itself I feel the bathroom desperately needs some updating. Old-fashioned very low toilets and the caulking in my shower around the toilet was not only unsightly, but I wondered how clean. Also, the bed in the room I was in with dreadful. very disappointed in our trip there this time.

Cleaning needs help in the rooms and bathrooms. Room 511 hopefully is the smallest of all the rooms. You couldn’t use the chair fully with the desk and had to take turns in areas it was so tight. The staff was wrong about times for the Terrance bar and restaurant causing us to wait for that and then miss the downstairs restaurant being open so we waited a few more hours to find a place to eat. Simple mistake but that’s their job.

Always a good stay at the Westin