“I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its……
“Lets start with the good. The staff are lovely, the rooms are spacious and spotlessly clean. The price is very reasonable for something a 5 minute walk from the beach.
On the other side of the coin, I was asked if I wanted a pick up from the airport for $25 to which I agreed. On arrival the pick up wasn't there so I called the hotel and was told the driver was busy and I should 'get an uber'! I got a taxi and on arrival was told to take a seat (in reception) which I did. Check in was 12.00 and I……