8.6/10 Excellent! (1,005 reviews)
Upon arrival, the front desk staff was on the phone. There was no eye contact, greeting, or acknowledgment of our presence, so we chose to sit and wait patiently until the call was completed. Even after finishing the call, the staff member did not greet us or invite us to check in. I ultimately approached the desk myself, said hello, and asked to check in. Overall, the interaction felt cold and unfriendly.
Our room was located on the ground floor next to an exterior entrance, which was convenient for unloading luggage from the parking lot. However, I noticed that the floor appeared dirty, with visible hair and debris that suggested it had not been thoroughly cleaned. The beds, fortunately, looked clean and well made.
Throughout the night, the room's proximity to the exterior entrance became a significant issue. I was awakened at approximately 11:00 p.m., 1:00 a.m., and 3:00 a.m. by the door opening and slamming shut as other guests entered and exited the property.
While the room location was convenient for access, the lack of cleanliness, poor customer service upon arrival, and repeated sleep disruptions made for a disappointing stay.
Reviewed on Jul 27, 2026
