Ratings based on 102 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel overlooking the Hamilton Harbour

Posted Jan 1, 2017
This hotel is truly a gem in Bermuda! It doesn't have a beach body makes up if amazing breathtaking views of the Hamilton Harbour both day and night. The staff are amazingly friendly the facilities at a clean and immaculate in the rooms can only be described as heavenly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Hotel in the middle of the Island, easy access

Posted Dec 30, 2016
Pros: Loved the views from the hotel.
Location: This hotel is right in the middle of everything. you can take the free shuttle over to the city of Hamilton or take a van to one of their local beach.
Very nice hotel. close to everything. you can take a ferry and a bus every where.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Place!

Posted Oct 9, 2016
Pros: Beautiful grounds and views as well as the spacious suite.
Cons: No convenience store.
Location: Hamilton is a short ferry ride away where you can take public transportation to everywhere on the island. Evdry part of Bermuda is lovely!
We loved the Newstead! The view from our balcony was beautiful and the grounds were lovely. Our suite was so comfortable and spacious with a full kitchen. We ordered food from the Zanzibar restaurant and it was very good. We used the complimentary ferry to Hamilton every day. The only thing missing was a convenience store which would have been helpful. We would definitely recommend this resort!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good but needs improvements

Posted Sep 26, 2016
Pros: Views, staff, location, golf
Cons: Beds, showers
Location: Golf was handy and the shuttle to Hamilton took less than 5 minutes. Great restaurant in Hamilton.
The staff were very good (Sierra, Brooks and Denzel were great). Clean rooms with a beautiful view. The beds were uncomfortable and had polyester sheets that felt like rubber. The shower is dangerous as there are no grips and very steep. We transferred to as handicap room for a normal shower. This is a great place but it needs attention to the above.
2 out of 5
by A verified traveler

Posted Sep 8, 2016
Pros: The restaurant and bar staff was pleasant, service was quick, food good. The pool and lounge area was lovely.
Cons: 1) unhelpful front desk and concierge 2) drainage in tub; 3) noisy, bouncy coil mattress; 4) broken mini fridge; 5) extremely limited ferry service
Location: You can't really walk anywhere. Complimentary shuttle and ferry is extremely limited and not convenient.
My husband and I stayed at Newstead for our anniversary over an extended Labour Day Weekend. We love to travel and have visited over 20 different countries. In our younger days we stayed at 3 star properties, but now that we are more established, we treat ourselves and splurge on upscale accommodations. We prefer Kimpton, Fairmont and Shangrila Groups. However, we decided to do something different for this holiday and we completely regret our decision to stay at Newstead. As I stated, my husband and I have many experiences of luxury service that goes over and above and premises that wows. Sadly, Newstead overwhelmingly disappoints and rates more like a mid-range establishment with a luxury price tag.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with beautiful views

Posted Sep 1, 2016
It was a great stay. I would highly recommend it
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Lovely view of Hamilton

Posted Jul 18, 2016
Great view of and convenient ferry to Hamilton. Lovely infinity pool. On the other hand, not right on the beach nor is it an easy walk to anywhere off premises. Must take a taxi to any destination that is not accessible by ferry. Clean, big room and pleasant patio overlooking the grounds.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

The hotel shuttles are great!

Posted Jul 15, 2016
My wife and I really enjoyed our stay, we wanted a relaxing trip and this resort fit the bill
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Lovely stay

Posted Apr 22, 2016
Great location helpful staff. Good spa--had a terrific massage. Only downside food and room service pricey. Big suite/cottage
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, great view of the harbor and Hamilton.

Posted Apr 22, 2016
Cons: The gym could have been better equipped
The hotel staff (from front desk to housemaids) made our stay very pleasant. They were so helpful and always had a smile on their face and greet you with a hello every morning. The water Taxi to Hamilton was an easy travel to the city and it was free. Overall, our experience was great and I highly recommend the hotel.