Front of property

Reviews of Microtel Inn & Suites by Wyndham Bethel/Danbury

2 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 420 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Traveled with partner, Traveled with family
very clean and honestly smells terrific here! I have an issue with smells lol
Stayed 1 night in Apr 2024
Response from Katherine on Apr 16, 2024
Thank you so much for the positive feedback! We're glad to hear that you found our place clean and enjoyed the pleasant scent. We strive to create a welcoming environment for all our guests, even those with sensitivity to smells. We appreciate your visit and hope to welcome you back soon!

8/10 Good

Michael, Hardeeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicing of the room was sporadic.
Stayed 12 nights in Mar 2024
Response from Katherine on Apr 16, 2024
Thank you for your feedback. We apologize for any inconvenience caused. Our standard policy is to provide full servicing every three days unless requested otherwise. We appreciate your understanding and hope to better meet your expectations in the future.

10/10 Excellent

Harriet J

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times. Very clean and quiet. Convenient location.
Stayed 1 night in Apr 2024
Response from Katherine on Apr 16, 2024
Thank you for your continued patronage and for sharing your experience! We're thrilled to hear that you find our hotel consistently clean, quiet, and conveniently located. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Mar 2024
Response from Katherine on Mar 26, 2024
Thank you so much for your kind words! We are delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Staff & service
I booked this via my fone, and it said it was just reserving the room and could pay at the hotel, but I actually paid with my CC. When I got there I asked the women If I could pay the retainer and room the next day and she said yes. The man that came out after, why he came out I have no idea the women was doing fine except for the lie she and he both told regarding paying when I leave. It wasn't until the morning that another women told me your card was already charged, when I asked to pay in cash she said as soon as you booked they charged it. so much for trusting the front end staff who apparently lie to guests like me or just me. PS. I had to complain about the guest below me and next to me. the guests below sounded like they were tearing the place apart. the ones next to me sounded like they were doing military drills or gymnastics. The continental breakfast needs improving, or unless that's all they have/had, very sparse. I Would not stay here again. It's hard to answer about the property because I didn't walk around it. I don't do that at hotels i stay at, unless i'm being paid to critique it.
Stayed 1 night in Mar 2024
Response from Katherine on Mar 26, 2024
Thank you for sharing your experience with us. We apologize for any confusion regarding your payment process and any misinformation provided by our staff. For prepaid reservations made through third-party websites, payment details are typically managed by the booking platform, and we have limited ability to modify them at the hotel.We regret that your stay was also disrupted by noisy neighbors and that our continental breakfast did not meet your expectations. We appreciate your feedback and will use it to improve wherever possible.We understand your decision not to return, but should you reconsider, we would love the opportunity to provide you with a better experience.

8/10 Good

Jayne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not a dislike necessarily, the room key/card for our room had to be reprogrammed Twice. Both cards. Possible need to fix door fixture or main programming machine? Stay was goid otherwise.
Stayed 1 night in Feb 2024
Response from Katherine on Mar 12, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience with the room key/card and appreciate your feedback. We will investigate the issue to ensure it does not recur. We are glad to hear that overall you had a good stay and hope to welcome you back soon.

10/10 Excellent

Joyce

Liked: Property conditions & facilities
My room was not ready. I was offered an upgrade to a suite at no charge. The staff is always courteous and accommodating.
Stayed 1 night in Feb 2024
Response from Katherine on Mar 12, 2024
Thank you for sharing your experience with us. We apologize for the initial inconvenience with your room but are glad we could offer you an upgrade to a suite at no extra cost. We appreciate your kind words about our courteous and accommodating staff and hope to welcome you back soon for a seamless stay.

6/10 Okay

lubriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was nice and clean.Room did not have toothpaste nor soap to shower.
Stayed 1 night in Feb 2024
Response from Katherine on Mar 12, 2024
Thank you for your feedback. We are pleased that you found our property nice and clean. We apologize for any inconvenience regarding the absence of toothpaste, as it is not a standard room amenity we provide. Your comments will be shared with our team for future improvements. We hope to welcome you back for an even better experience in the future.

4/10 Poor

Norbert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location and clean. However the place was very noisey and very tired. Guests in rooms around were up late and noisey. Some were drinking and yelling, did not feel safe. Heaters, bathroom vents and showers were also very noisey and could be head between rooms. Staff were friendly enough but no security intervention for the late night inappropriate behaviour from other guests.
Stayed 1 night in Feb 2024
Response from Katherine on Mar 12, 2024
Thank you for sharing your experience with us. We are glad you appreciated our location and cleanliness. We apologize for the noise disturbances and any discomfort caused by other guests. Your feedback on the noise levels and safety concerns will be shared with our team for improvements. We appreciate your insights and hope to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
.
Stayed 1 night in Feb 2024
Response from Katherine on Mar 12, 2024
Thank you for choosing our hotel for your stay. We are glad to hear that you had an okay experience overall. Your feedback is important to us, so if there are any specific areas you think we can work on or any suggestions you would like to share, we are all ears!

4/10 Poor

Michele

Disliked: Cleanliness, staff & service
VERY DISAPPOINTED THIS LAST VISIT!!!! I've stayed at this hotel 8 times in the last four months and never had an issue until this last visit this past weekend. I woke up around 4 AM to use the bathroom and found a bedbug walking on my pillow. I ran to the bathroom with the pillow to confirm in the light that I was not imagining it. I snapped a photo of it, flushed it down the toilet and went straight downstairs to the front desk. While I appreciated that he moved us to another room, the paranoia at that point prevented us from sleeping the rest of the night. In the morning, I spoke with the lady requesting at least a partial refund. She stated she could not offer any refund as we pre-paid through Expedia. We then reached out to Expedia requesting a partial refund. They contacted the hotel who in turn told Expedia they would need to first do an investigation. I received a call from the Manager stating they could not issue a refund but would give me points for a free night stay at any Wyndham resort. She set up a Wyndham account for me and stated it would take 24 hours for the points to appear. Five days later and no points were issued and then have the nerve to deny the partial refund through Expedia!!!
Stayed 1 night in Feb 2024
Response from Punam, GM on Mar 12, 2024
Dear Michele, Our sincerest apologies for your experience. We can understand the discomfort in finding an insect in your bed. While our staff tried to remedy the situation quickly and move you to an alternate room. You're correct, given the constraints of the reservation it took us time to get you compensation to use towards another stay. I've confirmed the points were issued to you once you acknowledged the creation of a new Wyndham account. Again, our sincerest apologies. We do our best to provide a clean, safe and comfortable environment.

10/10 Excellent

Frank, Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Microtel was quiet and comfortable !!
Stayed 1 night in Feb 2024
Response from Katherine on Mar 12, 2024
Thank you for sharing your positive experience at Microtel! We are delighted to hear that you found your stay quiet and comfortable. Your feedback is valuable to us, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katherine on Mar 12, 2024
Thank you for taking the time to share your positive experience with us! We are glad you enjoyed your time at our hotel. Your feedback matters, so if there are any specific aspects you appreciated or any suggestions you have for us, please feel free to share.

6/10 Okay

Chiara

Traveled with family
Disliked: Amenities
Property was clean but weathered. Hair dryer and telephone did not work. Shower was a bit rickety.
Stayed 3 nights in Jan 2024
Response from Katherine on Mar 12, 2024
Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay, and we appreciate you bringing them to our attention. Your comments will be used to address these issues promptly and ensure a better experience for our guests in the future. We hope to welcome you back for an improved stay.

6/10 Okay

Kirsten

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Katherine on Mar 12, 2024
We appreciate your feedback and rating. We are constantly looking for ways to improve. Is there anything specific you think we could do better?

8/10 Good

Destiney

Stayed 1 night in Jan 2024
Response from Katherine on Mar 12, 2024
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your stay with us. If there is anything specific you loved about your experience or any suggestions for improvement, we would love to hear them!

6/10 Okay

melissa

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Katherine on Mar 12, 2024
We value your feedback and are glad to hear about your experience. We are committed to continuous improvement. Is there anything you would like to suggest for us to enhance our services?

4/10 Poor

Robert

Stayed 2 nights in Jan 2024
Response from Katherine on Mar 12, 2024
We apologize for falling short of your expectations during your stay. Your feedback is valuable to us. Could you please share specific areas where you feel we can improve to enhance our guests' experiences?

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Clean Rooms... 👍
Stayed 1 night in Jan 2024
Response from Katherine on Mar 12, 2024
Thank you for your positive feedback! We are delighted to hear that you enjoyed our great service and clean rooms. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay.

8/10 Good

DAVID, Westbrook

Stayed 1 night in Jan 2024
Response from Katherine on Mar 12, 2024
Thank you for taking the time to rate your stay with us! We're glad you had a positive experience. Is there anything specific we could improve on to make your next stay even better?

2/10 Terrible

Maria

Stayed 1 night in Jan 2024

8/10 Good

Cara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Placewas clean, quiet, and we rested well. Person on duty at the desk was friendly and efficient. Thanks. Odd that there were no towel racks in the restroom. We stayed just one night so no problem for us, but if staying more than 1 night and they change towels every 3 day unless otherwise requested, where do you hang towels to air out/dry?
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!! especially for the price. main thing was the bathroom didn't have a fan so it got very humid when trying to shower.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Wendel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Dec 2023
Response from Katherine on Mar 12, 2024
Thank you for your positive rating! We're delighted you had a good experience. Your feedback helps us improve, so if there's anything you think we could have done better, please share your thoughts with us.

10/10 Excellent

andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 3 nights in Dec 2023

4/10 Poor

Elzbieta

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed here before and loved it. But this time there were BED BUGS!! Which I unfortunately brought home!
Stayed 1 night in Dec 2023

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was dated. Needed to change rooms after check in. First room had spots on carpet and lights in bathroom didn’t work. Second room was ok
Stayed 1 night in Dec 2023

6/10 Okay

Sumer

Stayed 3 nights in Dec 2023

6/10 Okay

Douglas

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Katherine on Mar 12, 2024
Thank you for choosing our hotel for your stay. We are glad to hear that you had an okay experience overall. Your feedback is important to us, so if there are any specific areas you think we can work on or any suggestions you would like to share, we are all ears!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay. Convenient location, spotlessly clean, modern, reasonably priced. I will stay here each and every time I come to the area. My go to place and never disappointed
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine. Only negative comment is that hallway needed vacuuming.
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Goog
Stayed 1 night in Dec 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Children were excited to Stay in hotel. Shopping in Danbury and visiting family.
Stayed 1 night in Dec 2023

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Dogs barking and walking above my room late at night.
Stayed 1 night in Dec 2023

10/10 Excellent

Pina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Very friendly and efficient
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, so CLEAN !!!
I loved this hotel, it was CLEAN !! and the lay out of the room was fabulous. Plenty of room at the desk area 2 seat!! They even had a area with a couch type seat, I used for extra storage and it worked out great. Breakfast was Ok , no hot items but good pound cake, and cereal and bars, oranges and oatmeal. yogurt, and yummy hot chocolate !!
Stayed 2 nights in Nov 2023

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

MIALISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable accommodation
Very pleasant, tidy, comfortable, accommodating. No complaints at all! Even a good cup of coffee in the morning!
Stayed 1 night in Dec 2023

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Small rooms but comfortable and quiet. Nice helpful staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice room
Stayed 1 night in Nov 2023

2/10 Terrible

Jakia

Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from KP on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!