Best Western Big Bear Chateau

Photo gallery for Best Western Big Bear Chateau

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Iron/ironing board, WiFi, bed sheets
Iron/ironing board, WiFi, bed sheets

Overview of Best Western Big Bear Chateau

Best Western Big Bear Chateau

3.5 star property

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315

Explore the area

  • Popular LocationEagle Point12 min walk
  • Popular LocationSnow Summit16 min walk
  • Popular LocationMeadow Park3 min drive
  • AirportSan Bernardino, CA (SBD-San Bernardino Intl.)67 min drive

Choose dates to view prices

About this area

Big Bear Lake

Best Western Big Bear Chateau is located in Winter Park, a neighborhood in Big Bear Lake. Snow Summit and Bear Mountain are worth checking out if an activity is on the agenda. Alpine Slide at Magic Mountain and Big Bear Solar Observatory are also worth visiting. Take in the nearby slopes with downhill skiing, or check out other outdoor activities such as snow tubing and snowshoeing.

What's nearby

  • Eagle Point - 12 min walk
  • Snow Summit - 16 min walk
  • Meadow Park - 3 min drive
  • Gold Mine Golf Course - 3 min drive
  • Swim Beach - 5 min drive

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • Maggios Pizza - 12 min walk
  • Mountain Munchies - 14 min walk
  • Peppercorn Grille - 3 min drive
  • El Jacalito - 3 min drive
  • Big Bear Lake Brewing Company - 3 min drive

About this property

Best Western Big Bear Chateau

Skiing and dining in the mountains near Snow Summit
After a day on the slopes, return to Best Western Big Bear Chateau to dine at the restaurant, drink at the bar/lounge, and take a dip in a spa tub.
Best Western Big Bear Chateau offers 80 air-conditioned accommodations with fireplaces and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. 42-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast
  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Arcade/game room
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (2080 square feet)
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Fireplace
  • Free local calls
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 5 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Big Bear Chateau Big Bear
Best Western Big Bear Chateau Hotel
Best Western Big Bear Chateau Big Bear Lake
Best Western Big Bear Chateau Hotel Big Bear Lake

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 491 out of 981 reviews
5 - Excellent 50%
Rating 4 - Good. 325 out of 981 reviews
4 - Good 33%
Rating 3 - Okay. 84 out of 981 reviews
3 - Okay 9%
Rating 2 - Poor. 50 out of 981 reviews
2 - Poor 5%
Rating 1 - Terrible. 31 out of 981 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at he property and both times have been really good experiences. It's an older hotel, so shows a bit of wear, but it's also really unique, and we enjoy that about it. The rooms are big and comfortable. The beds are very nice. There's a good pool and jacuzzi that we used. Hot breakfast was very good. And it's less than five minutes to the ski slopes at Bear Mountain and Snow Summit. (We go each summer for the great downhill bike trails.) We highly recommend this hotel.
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. A beautiful property in a beautiful setting.
Stayed 1 night in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great breakfast, restaurant/bar in lobby and great location. Expedia rooms were on the lower level with no elevator. Noise level with doors slamming shut was loud at night and the guest in the room next to me snored so loud, it kept me up all night........not good sound proofing. Room was clean, TV was large and I even had a fireplace!
Stayed 1 night in Jun 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Furnitures in that room are too it, every movement is noisy. Need updates to new .
Stayed 2 nights in May 2022

2/5 Poor

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures show a nice and clean prosperity. When we got there everything looked dirty and outdated. The hot tub area was very dirty.
Stayed 3 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and kind people Good breakfast Good location
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. The King size bed with the fireplace is just amazing. The building is well maintained. Only one issue outlet in restroom did not work.
Stayed 1 night in May 2022

1/5 Terrible

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
When we arrived half the hotel was under construction. Looks like it was falling apart. The hotel restaurant/ bar never opened. (Even though there was a sign that said it would open at 4pm) The pool area was completely blocked off & covered in orange caution tape. Our balcony that we paid extra for had a screen door that fell on my 3 year old son. The balcony overlooked a dirt area with trash. The balcony was also unsafe, it was connected to the room next door & could easily be accessible. The ceiling was falling down in a corner of our room. Unsafe & SUPER CREEPY!
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atmosphere of the hotel. I felt I was back in the 1980's ....in a good way. We wanted to get away from the high tech atmosphere that surrounds our daily life and being at your hotel brought us back a little.
Stayed 1 night in May 2022

4/5 Good

Business traveler
Liked: Cleanliness, staff & service
Only one night, room great, breakfast excellent.
Stayed 1 night in Apr 2022