Blue Ridge Vacations from $232

The room was nice and big but many things were in poor condition. The lamp base had rust on it, when I tried to open the fridge it came out of its nook. I asked housekeeping to clean my room when I left to go out and they didn't. It took 4 tries and one room change to get keys that actually opened the door. Also they were in the process of renovating.

The hotel is OK, not much more.

Everything there was perfect, wonderful place to stay at!

This review is more so about the management staff Nichola. There was a mix up in dates and I had booked this hotel at a non refundable rate via Expedia. I called Expedia to see if they could consult with the manager at the Pendry for a cancellation. When Expedia contacted the Pendry they spoke with Nichola and she declined the request for cancellation. I kept my reservation based on this decision and arrived at the property the day that was booked. My stay with my family was remarkable, thanks to Brittany at the front desk. She is truly a gem with a positive attitude and demonstrates wonderful customer service. When I received my final bill at check out there were additional charges on the bill that I did not apply to my bill because the room was paid for prior to arrival. Brittany got the manager involved, Nichola, and instead of seeing the error and correcting it, Nichola went back and forth with me and blamed Expedia. There was clearly an error within the billing due to Expedia and the Pendry, but as a customer that has nothing to do with me. As a manager, she should’ve saw the error, corrected the issue with me (the customer) and handled the problem with Expedia on the back end. I didn’t appreciate the lack of accountability and lack of customer service approach Nichola took. The Pendry is a lovely hotel, the overall customer service did not match to me.

The view from room 10001 was amazing. The boardwalk on the wharf has 40 restaurants plus.