Bolton Landing Vacations from $491

The room I stayed in was not clean or New like the photos online the baseboards looked dirty or water damaged so didn’t the laminate flooring. The bathroom shower, which looked updated and had tile looked like no one had ever properly cleaned before he grout and it was discolored yellow/ brown to the point, I did not feel comfortable showering without flip-flops. There were spiderwebs bugs, mosquitoes by the two back windows where you enter into the room the room itself smelled of mold or mildew, and there were also noticeable water stains on the bathroom floor that did not have a vent or exhaust. The Wi-Fi for the hotel also did not work at all unless you were towards one part of the building, and even then it was at best unreliable. When I approached the owner/management about getting a discount, considering the conditions in my room which also included dead bugs and spiderwebs & crumbs around the base of the bed. They offered me a 10% discount which roughly ends up being a $13.40 discount on a room that cost $134 before taxes. To say the least this is insulting I did give them my phone and email they have not yet followed up with me worth noting is most of the laundry and linens on the bed were clean however, after removing them, the mattress cover was quite stained. And a number of the lamps in the room had dust on them. This stay was highly disappointing along with the lack of compromise or customer service given I requested a discount & not a refund of less than 50%.

I can show pictures of the unit that was very different than described. I paid extra for a Mountain View for 3 nights - and it was not Mountain View. We were in a different building at the bottom of the hill a 8 min freeezing cold and icy walk to the pool area.

Nice place. Rooms are large, and there is ample space in the common areas. Breakfast was simple but sufficient. My room had a small balcony.