7.8/10 Good! (1,213 reviews)
Checked into our room and found the shower grout was covered in mold/mildew throughout the shower. Called the front desk and they said housekeeping would be up shortly. 30min passed and no one came. Once I went down to the desk the woman had an attitude with me. While I was down there my boyfriend said housekeeping arrived with just towels. They wet the towel and tried to scrub away the mold with the wet towel. Eventually I talked with a supervisor who informed me they had no more rooms available and had to room us in their sister hotel Lady Luck (which was much cleaner). Was very disappointed since this was my birthday trip. Will NEVER stay at the horseshoe again, and because they and Lady Luck are owed by Caesar… we feel all of them don’t deserve our money anymore considering how pricy they make their rooms. Very unfortunate.
Reviewed on Aug 16, 2026
