Branscombe Chalets

"Lovely old traditional hotel. Excellent food and in walking distance of town"

"Location is fantastic only a few minutes walk from city centre. Parking available on site for £10 a night. Hotel staff friendly and helpful. Room was modern, comfortable and clean. Breakfast was cooked to order and very nice. Bar area had lots of charm. A great place to stay to explore the city. "

"We stayed in chalet #2 Bramble. There was a bit of a wait at reception at check in. We were told we were in lodge #2. We were given three keys which was helpful. When we got to the lodge the number was not as clear as the name so it would have been helpful to have been told the name at checkin. When we opened the door we were presented with another 8, Yes 8 doors! The rooms themselves were basic but fine. 2 bathrooms one was a stand alone shower room the other had a shower over bath and was a Jack and Jill style with access from one room and the hallway. The two twin rooms were snug but fine for our needs. Upstairs there was a good sized lounge area and a kitchen diner. The kitchen had all the required equipment, and so many glasses you could host a cocktail party but only 2 tea spoons! Some of the cooking equipment wasn't clean e.g. knives in the knife block. Generally overall it was fine, there were just some bits that made it shabby e.g. green growth in the bathroom light, scrapes and scratches on the paintwork in most rooms. We made use of the pool which we enjoyed. I used the gym which was well appointed but you need to know what you are doing as there was very little help of offer. We did use the club house for an evening meal, this really let the hotel down. We ordered a chicken stirfry but were later told they had no noodles, these were swapped for chips but then served with sweet potato fries. The chilli was served but without the accompanying nachos or soured crème."

"Great stay"

"Room clean and tidy, breakfast variety very good"

"Pet friendly nice pool and sauna "

"Overall a great stay. Friendly staff, nice room and nice food. Comfy bed. Great location. Parking was difficult. The room was very warm and there wasn’t a thermostat to make it cooler. Even after turning the radiator off it was still uncomfortably warm (it was early April, outside temp around 10 degrees). We asked at reception and they confirmed that the room didn’t have a thermostat. The people in the room above us made quite a lot of noise and there was little sound proofing (very creaky floor boards). Luckily it stopped after the first night. "

"The staff were fantastic - all super friendly and helpful; rooms spacious and clean, nice products in the bathrooms; amazing views from rooms and the bar and restaurant and breakfast! All round excellent stay and will stay again! "

"Our deluxe room felt more like a bunker in the basement. Really not what we expected for the price. The bathroom in the room had no door, offering absolutely no privacy. To top things off, my partner suffered food poisoning. Avoid."