“No compassion for travel delays. 3rd room was a charm, 1st one occupied, 2nd room smelled of urine 3rd room transfer at 2am was decent. Multiple stays there have not been perfect (cleanliness) but location is great and breakfast was a plus. Unfortunately this hotel will loose multiple future business. Ended up paying triple for 3 nights, loosing 1 night due to travel delays.”
“I had thought I was booked to stay the Nauvoo Temple House Hotel, but not knowing how things were set up, I ended up staying in the basement of what used to be the old ZCMI store. That was probably due to me asking the staff (on the phone) if there were any stairs, since I'm handicapped. It didn't have any steps; it's a basement. The first room, a bedroom, only had one bulb in the overhead light fixture, which anyone in housekeeping should have noticed. There was no shower, just a bathtub……