“There were many good things about this hotel: location; cleanliness; price. However, we got locked out of our room when we returned at 10 p.m. because of a problem with the keypad system. So frustrating. To the company's credit, someone answered the customer service number when we called, tried to resolve the problem remotely (didn't work), and sent a caretaker who arrived about a half hour later. We had to wait outside on the street because the small lobby was about 100 degrees. It was……
“There were many good things about this hotel: location; cleanliness; price. However, we got locked out of our room when we returned at 10 p.m. because of a problem with the keypad system. So frustrating. To the company's credit, someone answered the customer service number when we called, tried to resolve the problem remotely (didn't work), and sent a caretaker who arrived about a half hour later. We had to wait outside on the street because the small lobby was about 100 degrees. It was……
Joanna