Canas Dulces Vacations from $1,035

The rooms were clean, bed comfy, rooms looked recently updated. The staff was 50/50. Some helpful and friendly, some irritable and useless. The only restaurant you could order from a menu was the steakhouse which was good. All the others were buffet style and basic resort food. The pool was nice, the property was well kept and the watersport team was amazing. You can get PADI certified there. WARNING don't expect to be able to charge things to your room with the "resort credits" That was the biggest joke of the trip. I went to the spa expecting to do that and they told me I could get $25 off of the service I wanted. Basically they are coupons towards the spa, scuba/snorkeling and pics in the pool. The level of disappointment was off the chart. The $780 in "resort credits" was over half the reason I booked through Expedia. When I asked the guy I checked in with if I could use the credits at the spa, he said yes. Never explaining where or how they worked or that I needed a code to access them through the app. I checked in Thurs and wasn't informed until Sat how they worked. By then I'd paid for a scuba and missed it on $60 off. I used none of them. So make sure you get the code. Also book your excursions through Tours with Frank the Tank. Our tour was the Unique volcano tour

The resort was very clean, easy check in and out, the staff were very welcoming, the entertainment team really made my experience even more enjoyable.

The view is obviously incredible, which is what the resort relies on. The staff were nice enough, but lacked management and training in certain areas. Had they been more attentive, we would have spent more money. The food was well cooked but the menus are a little odd. After paying so much to stay at the hotel, it's then disappointing to have to compete with public visitors to get tables in the restaurant. I'm shocked the property has been open less than 10 years; it needs a lot of maintenance. The water pressure is non-existant (shower is disappointing and even worse when irrigation is running), tiles are missing in both the main and the in-room pool. The main pool needs a deep clean, moss and black mould in the grout lines (black floating around in the pool). Shortage of pool towels, which have seen better days. Our bi-folding patio doors only partially opened, and we heard others talking about the same by the pool. We visited in dry season so whilst not expecting lush green landscaping, lights, wiring and irrigation all out the ground was disappointing to see. The areas behind the pool where nobody looks and between rooms is littered with rubbish and buiding materials. Whilst not the hotel's problem, the little make-believe town of Las Catalinas is extremely overhyped. Its still being built and its nothing. It reminded us on a Disney back lot set. Fake buildings with nobody in them. The beach and sea are lovely but quite busy with locals and visiting tourists.

Excellent stay, different mindset, of a luxury guesthouse with residences vs a typical international-standard hotel. Once inside your residence apartment, you will find a generous combination of materials, marble, natural wood fortitude, luxury ceramics, and fully equipped kitchen off of a decor magazine. The hotel pool bar is the only hang out area, where you get everything from your breakfast to afternoon drinks (no other meals offered). The standard breakfast that comes with your rate is very very basic - eggs on toast and

Outstanding hotel. Would definitely go back.