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Sunset Mountain Inn and Spa

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Featured Image
Waterslide
Indoor pool
Indoor Spa Tub
Individually decorated, individually furnished, desk, iron/ironing board

Overview of Sunset Mountain Inn and Spa

Sunset Mountain Inn and Spa

2.5 out of 5

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
104-1151 Sidney Street, Canmore, AB, T1W 3G1

Explore the area

  • Popular LocationCanmore Museum and Geoscience Centre13 min walk
  • Popular LocationYamnuska Mountain Adventures17 min walk
  • Popular LocationCanmore Golf and Curling Club3 min drive
  • AirportBanff, AB (YBA)16 min drive

Choose dates to view prices

About this area

Canmore

Located in Canmore, Sunset Mountain Inn and Spa is in the city center and in the mountains. The area's natural beauty can be seen at Banff National Park and Bow Valley Wildland Provincial Park, while Canadian Ski Museum West and Whyte Museum of the Canadian Rockies are cultural highlights. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledding and snow tubing.
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Map

What's nearby

  • Canmore Museum and Geoscience Centre - 13 min walk
  • Yamnuska Mountain Adventures - 17 min walk
  • Canmore Golf and Curling Club - 3 min drive
  • Cross Zee Ranch - 5 min drive
  • Silvertip Golf Course - 5 min drive

Restaurants

  • The Grande Kitchen & Bar — 1 min walk
  • Spice Hut — 5 min walk
  • Rocky Mountain Bagel Co — 5 min walk
  • Elita — 10 min walk
  • Communitea Cafe — 10 min walk

Getting around

  • Banff Station - 61 min drive
  • Calgary International Airport (YYC) - 75 min drive

About this property

Sunset Mountain Inn and Spa

Hotel in the city center
Close to Communitea Cafe, Sunset Mountain Inn and Spa provides free WiFi, a hot tub, and a hair salon. Treat yourself to spa services, such as a body wrap, a facial, or a deep-tissue massage. Be sure to enjoy a meal at The Grande Kitchen & Bar, the onsite restaurant. Enjoy the gym, as well as activities like mountain biking.
Additional perks include:
  • An indoor pool and a children's pool, with a waterslide
  • A pool, express check-out, and a picnic area
  • A billiards/pool table, concierge services, and barbecue grills
  • Guest reviews give good marks for the overall value, convenient parking, and helpful staff
Room features
All guestrooms at Sunset Mountain Inn and Spa boast comforts such as air conditioning, in addition to amenities like free WiFi. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby

Food and drink

  • 1 restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Spa tub

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Luggage storage
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French

Business services

  • Business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board

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Policies

Check-in

Check-in from 4 PM - 10 PM
Early check-in subject to availability
Early check-in fee: CAD 40.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 40.00
Express check-out

Special check-in instructions

The front desk is open daily from 9 AM - 10 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 200.0 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in fee: CAD 40.00 (subject to availability)
  • Late check-out fee: CAD 40.00 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 8 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool or fitness facility

Property is also known as

Sunset Mountain Inn Canmore
Sunset Mountain Inn
Sunset Mountain Canmore
Sunset Mountain Spa Canmore
Sunset Mountain Inn and Spa Hotel
Sunset Mountain Inn and Spa Canmore
Sunset Mountain Inn and Spa Hotel Canmore

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 120 out of 420 reviews
5 - Excellent 29%
Rating 4 - Good. 148 out of 420 reviews
4 - Good 35%
Rating 3 - Okay. 84 out of 420 reviews
3 - Okay 20%
Rating 2 - Poor. 42 out of 420 reviews
2 - Poor 10%
Rating 1 - Terrible. 26 out of 420 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities
Write a review

1/5 Terrible

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room was always hot . Did not even have heat on. View was towards the Trans Canada and you could not sleep with the windows open due to the noise. No room service or new towels. To reach the pool you had to walk through the outside in cold air! The designated parking stall was used by other guests and the guest services were not helpful in getting the issue resolved as it was more important to leave home then dealing with a guest! Told me to park my car outside unprotected, when I had a protected garage spot! The people at guest services were very familiar and not professional or respectful how they talked to you. Not to recommend to anyone to stay at this place!
Stayed 3 nights in Nov 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The communication with the front desk wasn't the best. We left a message on the Wednesday to let them know that we would need a late check in and they called us back on the Thursday to let us know that they would send an email with how to to access our welcome package. Friday afternoon came and we still had not received the email. Called front desk and were told that emails were usually sent later but that she would send the email to me right away (she was lovely). We arrived pretty late and followed the instructions in the email but it wasn't working so we called the emergency number the email told us to call but only got voicemail. That's when we noticed we had been sent a second email with an update. We got our welcome package and spent a while trying to read the map. Eventually we found our room. After that our stay was much more pleasant but their communication regarding the late check-in left something to be desired.
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tks
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had mountain view
Stayed 2 nights in Nov 2021

3/5 Okay

Traveled with family
Liked: Cleanliness
The hotel was okay. The location is convenient. It was clean and quiet. The towel bar in the bathroom fell off the wall as soon as I put a hand towel on it. Staff were distracted or not even at the desk. The pool is actually not on site, you have to walk through an alley to the next hotel. The parking is awful. The underground is only 6'1"... people are taller than that! Our antenna scraped. It was extremely tight and because it's shared there are very few parking spots.
Stayed 4 nights in Oct 2021