Canopy Bay Tours

Room was advertised as queen size , for there and it's a full size bed for too grown adults...mentioned to front desk she said that's what a queen is in Mexico but down the street there is an Ashley's furniture all American stores everywhere..they know exactly what they had in that roomband the bed had one mattress so it was not high enough to be comfortable to get especially up off the bed , more close to the groundThe room had storage cabinet for one, no drawers and minmus hangers. We had to place one suitcase on the only chair in the room and the other open on the desk. We were in a room right by foliage so Everytime we walked in and out the room we were hit with plants, huge plants... Maintenance should be done with this. Other than that which is the most important to enjoy a vacation with optimum sleep and comfort which I did not find it to be... The area and house was very old workly and nice. This felt more like an Airbnb than a hotel. Many many rules... The bathroom had NO room, sat on toilet and wall was in your face and no room for dressing and no ac. Had to walk out and get dressed with other person in the room. No ironing board and had to ask for blow dryer. alAND we paid for premium room ...

We had a great 7 night stay at Barcelo in November 2025. Our group of 10 were split into both towers. The standard rooms were larger than we expected and the family suite had two rooms and two bathrooms. We enjoyed the restaurants, but almost preferred the buffet as the options changed daily. The beach was small but beautiful and welcoming. There was so much shade covering the pool which was great for our group as none of us burnt! The staff was probably the best part of the trip! Cesar in the Premium lounge was so welcoming and helpful in whatever we needed (including our daily Spanish lessons), the entire entertainment staff at the pool and evening shows (especially Fernando) kept our group busy, and Gerardo at the pool bar made sure we had a good time! We met some friends from places near and far. The resort is small enough that you feel safe and recognize people throughout your stay. We will be back and can’t wait to see the staff again! <3

The buffet was only available for breakfast and lunch and I couldn’t go to the dinner venues because they wouldn’t let me bring my service dog. You also had to pay additional cost for the sun lounges around the resort.